service sadly lacking. the food, if and when it comes, is good by u.s. standards, but not always hot. even when therestaurantis not busy, you may not be seated and service can be slow or non-existent. due to poor planning or caprice (?), popular dishes may be unavailable or sold out, even at an early lunch.
from my perspective, the biggest problem is attitude: 1) the owners assume, incorrectly, that customers are not knowledgeable about dim sum; 2) a good review in the newspaper does not mean that people will tolerate service that, at best, is patronizing, and, at worst, downright snide.
this is not a place to take a guest.