lucky pie


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1
1.3
dtellam
2
2 yıl önce
louisville
loud, poor service, and marginal food. wait staff was very unprofessional and clearly inexperienced. they knew nothing about the beers, the menu or aboutfoodin general. the person who served our pizza almost dropped it on my son's lap.

the spices on the wings were tasty, but the wings were a strange consistency, almost like they had been boiled.

the pizza was marginal, and burnt in many places. the menu says their crust "may contain char which is very tasty." not in my book. it was burnt in some places, and undercooked in others.

the restaurant is extremely loud. we had a very difficult time even having a conversation at the table.

we definitely won't be returning.

the only redeeming quality about this restaurant is that it is located next to the sweet cow, which is the best ice cream i have ever had.
0
mo
4
8 yıl önce
louisville
fun and busy place. great for families.foodis consistently good. we usually get one salad and one appetizer and one pizza and that is plenty for two of us. 
it's loud, so just expect that. 
service is consistently good too.
0
rick
9 yıl önce
louisville
too much oil. we had what was supposed to be cheese curds. come to find that it was missing the cheese and contained lots of oil. also, the pizza we ordered was also dripping with oil. very dissapointed with the quality of thefoodfor the price we paid.
0
djmacky429
13 yıl önce
louisville
great food, no so great service.. the first time i went to lucky pie was within the first week of opening. good atmosphere and patio, inside gets pretty noisy because there's no separation. we got the lamb meatballs for an appetizer and they were delicious, i would highly recommend them. tonight we tried the chicken wings with the gorgonzola, huge disappointment, they were hard as a rock, had no flavor and i didn't see any gorgonzola cheese which is what sold it to me in the menu. we sent them away and got the delicious meatballs again. now for the service..

the first visit we had, the restaurant was very slow and the waiter was slow, didn't really seem to care about anything and it was like pulling teeth to try and get a refill on my soda each time. i gave the place a chance and decided to come back for the goodfoodhoping to get some better service. our second trip the service was pretty much the same although they were a lot busier being a friday night. both times i wanted a refill on my soda, it felt like i had to keep a look out to flag someone down. i've been in f & b hospitality for almost 10 years and i'm very surprised to see the service at such a low end.
0
ric
2
13 yıl önce
louisville
abysmal customer service!!!. "extremely or hopelessly bad or severe: abysmal ignorance;" don' t bother calling for a carry out!!! they don't want your business. apparently they already have enough!!! had a tough day at work and read how good the pizza was. i didn't want to go out just get a good pizza and relax at home. called lucky pizza and asked to place a simple carry out order; one margarita pizza to go. the waitress indicated they weren't doing carry outs at the moment because it would take 45 minutes to make the pizza-this was at 5:45 pm in the evening. i informed her that was no problem, i could wait an hour or longer if necessary. "no, we can't take your order" she said again. no, it's ok, i explained i can wait. "no sorry, we're not doing carry out; maybe after 8:00 pm." at this point i lost my interest in giving my business to these people. i will not bother to patronize this place even though i live close by. "good job turning away possible repeat customers lucky pizza!" perhaps you could change your name to "no customer service pizza?" hope your business plan supports this type of customer alienation in a small town. i contrast this with my experience at pasta jay's in boulder. i've eaten hundreds of meals with family and friends over the past 25 years there and always enjoy the pleasant atmosphere and good customer service. guess i'll continue to drive elsewhere for good italianfoodand ambiance.
0
football
13 yıl önce
louisville
tasty food, service not so great. first visit last night, we decided to sit in bar area to watch the game. our server was also our bartender, which at first was fine. but then when it was time to place our order he was engaged in a rather lengthy conversation with another table, so it was awhile before we could order. our order arrived, pizza was good but not hot, more like it had been sitting around before being brought to our table. during our meal i needed a refill on my coke and our server did not come back to the table to check on us so i went up to the bar, he again was in deep conversation with a patron at the bar, i stood right next to the guy he was talking to and he never acknowledge me or offered to refill the glass i was holding in my hand. went back to the table, asked for a manager, she was nice but defended the server. really there is not excuse for poor service!
i'm guessing since they are new they have growing pains, but too many growing pains like this will cost them long term.
yes we will try them again, thefoodwas good, and we enjoyed the vibe of the place. but one more time of bad service and we'll be on to another place, lots of other great places to try.
0
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