legends is struggling. i go tolegendsquite often. they're not the greatest and don't offer anything that you can't get at the more popular chains like iggy's or the sky box, but i try to support and recommend locally owned businesses as often as i can.
but sadly, i can say i will not be going back to or recommendinglegendsever again. i was atlegendsand witnessed the whole debacle that is part of the review, ""horrible experience! worst ever!" by user id joey. i was at a nearby table that night and had friends join me later there as well. for the record, i too, was not informed of the $5.00 fight charge. my friends who joined me after i had already sat down were not told either. so i don't find it hard too believe that the people who were complaining of the charge were not told either.
i'm quite disappointed in the owner's response. when i read it i understood only one thing to be clear:legendsmust be struggling. why else would a company take such a firm stance on recovering a mere $30? the principle of the matter maybe? if that's the case, they obviously do not understand the principles of customer retention, customer goodwill and instilling customer loyalty. this is evident in the way they treated these customers and their disregard for how their actions would affect other customers like myself. they have just sacrificed an unknown amount of future profits from those people, me and possibly others, based on the principle. which incidentally, is what the customers were arguing about all along-yes it was only $5, but they disagreed with the principle of paying for a fee that was slipped in there without their knowledge. i heard them repeatedly say they would pay for their bills, just minus the fee and they would have been ok paying the fee had they only been informed beforehand. a notion i completely agree with. i was quite annoyed seeing the charge on my bill as well. i understand the staff was supposed to tell everyone about the charge, but that clearly did not happen.
the bartender/waitress, whose name was brit according to her badge and the two reviews, acted highly inappropriately-it basically looked like a temper tantrum from a middle-schooler. as a fellow business owner, i know that you never treat customers in that manner, however wrong you feel they may be. i mean, come on, that's business 101. but i could have understood that she being human, simply made a mistake and dismissed it. but judging from thelegendsowner's response, i now see her behavior is simply indicative of management's philosophy. a philosophy i cannot and will not endorse. that of the bottom line being far more important than their customers.
legends must be struggling. i cannot think of any other reason why they would risk alienating customers for $30. it's unfortunate, but i would say you should avoidlegendsat all costs and go anywhere else. they weren't that great to begin with anyway, so you won't be missing out.