legends sports pub

the last straw for me.... i have been to legends many times. i have even hosted several game watching parties for my alumni club to watch football games here. legends has lost mybusinessforever after today. they were the starting and ending point for the slc adventure race. we finished the race and another team we knew had some space at their table so we decided to have some drinks and food. this place has known they were going to host this race for months, yet the waitresses had no clue what was going on, or why they were so busy. we waited 30 minutes for our first beers to arrive, and then waited over an hour for our food. our waitress kept blaming the wait on how busy the bar was, but when our food finally did come, everyone's meal was cold - i don't know how long it was sitting there for. they didn't even get everyone's meail right, and i found a long black hair in my salad to top off the experience. now, for this race we were told that we would get 10% off on our food at legends, and our waitress said she did not know about this and did not give it to us. we were so desperate to get out of there we didn't fight it for too long. after all of that waiting and cold food, we paid full price for it, and left upset. legends - all i can hope is that you either get your act together, or go out ofbusinessand let someone else try...

lunch time-our point of view. we have only an hour to enjoy our lunch, so if you have lots of time on your hands feel free to sit (did i say sit) awhile.
we have given this place several do-over's thinking that some places just have their bad days.

10 mins to take your order, another 30 to receive your food. immediately asked for a box and the check. tried to enjoy a few bites then it was hurry out the door to be back to work in 10 mins.

oh did i mention that a table that ordered after us received their meal before us and the same server that we asked for the check immediately when the food landed on the table, gave the other "four" tables their check and lingered at one of the tables talking. we had to ask the cook for our check and boxes.

food was just alright in my book and i am not picky eater.

they are still inbusinessso maybe there "later" hours are better staffed.

thanks!. thanks for the heads up on legends. i am flying in tomorrow onbusinessand was planning on taking my clients (9 ppl) there for dinner and drinks and now i think it would be better for me to try a different place. i would be mortified if i was trying to "wine and dine" my clients and their "best" bartender treated even one person in my party with that level of disrespect. thanks for saving my night!!

great place!!!!. i have read all of the reviews posted here and i have no problem throwing in my two cents worth. i have been to legends on multiple occasions from birthday parties to watching ufc fights and of course football . i am one who doesn't mince words..and i will absolutely say some of my best memories with my friends have gone on at legends and i love their food as well. (mmm..fries). i have had to priviledge of getting to meet with the owners as well as their daughter..and my server has historically been kim. in all of my interractions i thought they had been extrememly fair and thoughtful as to how they run their business. i would never hesitate going back..and although after reading the reviews on the page above..i hope everyone understands that nobusinesshas 100% satisfaction... but at least in my opinion.. they have worked damn hard to achieve that with me and my friends. best of luck to your business...and thanks again for all the good times yet to come.

patrick

"shame on you". well lisa, i feel i have been lied to. i was the one who called you, concerned about the negative story i heard about your pub. you told me, you and your daughter had apologized and i wanted to believe you. when i read your comments on this forum all i heard were excuses and commercials. i have read everything so far and i think the negatives are being easy on you. my review:
"horrible experience! worse ever!" was being fair with his account of the events, positives were where they were warranted, and the negatives in their place. "legend's", lisa the owner, your response to this review was shameful. your so called apology was underlined with excuses and back biting high school antics. especially the second to the last paragraph, you showed no class at all. true character is shown in times like this. at least your daughter was upfront with her comments and language, we do learn from our parents.business101 "the costumer is always right." you are learning this the hard way i see, that's unfortunate. you would of been better off paying for the whole fight on your own. think of the incredible and invaluable publicity you would of received if you would of, could of, risen to the responsibility and owning up to your mistake and comping everyone that night, if needed be. shame on you.
"legend's is struggling," i applaud you and your comments. i felt nearly the exact same way, when i read the others. i love the way you can express yourself. i think it is fabulous that you would step up and make your comments known. "unbelievably dissatisfied," thank you for your input, it did add to the truth of what happened. "bree," in your comments not once did i read an apology to anyone. it doesn't sound like you have learned anything here, and instead it just sounds like you enjoy talking about yourself and being in a commercial. i know you are young and inexperienced but there are times you need to rise to the occasion. "use to be a customer," and "serious concerns," both, well put : ) dave, if you aren't one of the owners, in joey's defense, i thought you were also and it sounds like, through your comments, you don't seem to be a very nice person.
lisa, i also read your last comments. being an adult myself, my opinion is, you are the one not being the adult here. in joey's first review he asked you to contact him personally through his email and you chose not to. instead you made excuses, did commercials, lied and did some name calling yourself. most of all, don't break your arm patting yourself on the back. never did i read anywhere, a true, heart felt, apology to anyone, publicly or privately. again, shame on you !!!!!
i have had the opportunity to pass this story on several times and in every instance they have been appalled and wanted to make sure they had the name of the place correct, so they wouldn't make the mistake of going there.
" we reap what we so"

use to be a costomer.. i have been going to jersey's/legends for the ufc fights for a long time. i take several of my friends there and we have dinner before the fight and drinks the rest of the night. i have never been impressed with their service and the food was average for a pub. i was unable to attend the last fight but my friends told me about the incident. i read the reviews here and have to say i disagree. i have never had to pay nor have i heard about the $5 cover. not that i would mind paying it but why would you charge a cover after the fact? furthermore why would you let it cost you customers? i have been in the managementbusinessbefore and this baffles me. i understand from the owners post that there was no security? you are lucky that this is all that happened. i cannot imagine the liability issues had there been a fight or worse. i will not be going to legends again. i am perfectly happy watching the fights at the point after where there is a $5 cover for fights, but you pay it when you enter. the service there is great and the food is also not bad. i'd welcome everyone offset by this event to join me there.

legends is struggling. i go to legends quite often. they're not the greatest and don't offer anything that you can't get at the more popular chains like iggy's or the sky box, but i try to support and recommend locally owned businesses as often as i can.

but sadly, i can say i will not be going back to or recommending legends ever again. i was at legends and witnessed the whole debacle that is part of the review, ""horrible experience! worst ever!" by user id joey. i was at a nearby table that night and had friends join me later there as well. for the record, i too, was not informed of the $5.00 fight charge. my friends who joined me after i had already sat down were not told either. so i don't find it hard too believe that the people who were complaining of the charge were not told either.

i'm quite disappointed in the owner's response. when i read it i understood only one thing to be clear: legends must be struggling. why else would a company take such a firm stance on recovering a mere $30? the principle of the matter maybe? if that's the case, they obviously do not understand the principles of customer retention, customer goodwill and instilling customer loyalty. this is evident in the way they treated these customers and their disregard for how their actions would affect other customers like myself. they have just sacrificed an unknown amount of future profits from those people, me and possibly others, based on the principle. which incidentally, is what the customers were arguing about all along-yes it was only $5, but they disagreed with the principle of paying for a fee that was slipped in there without their knowledge. i heard them repeatedly say they would pay for their bills, just minus the fee and they would have been ok paying the fee had they only been informed beforehand. a notion i completely agree with. i was quite annoyed seeing the charge on my bill as well. i understand the staff was supposed to tell everyone about the charge, but that clearly did not happen.

the bartender/waitress, whose name was brit according to her badge and the two reviews, acted highly inappropriately-it basically looked like a temper tantrum from a middle-schooler. as a fellowbusinessowner, i know that you never treat customers in that manner, however wrong you feel they may be. i mean, come on, that'sbusiness101. but i could have understood that she being human, simply made a mistake and dismissed it. but judging from the legends owner's response, i now see her behavior is simply indicative of management's philosophy. a philosophy i cannot and will not endorse. that of the bottom line being far more important than their customers.

legends must be struggling. i cannot think of any other reason why they would risk alienating customers for $30. it's unfortunate, but i would say you should avoid legends at all costs and go anywhere else. they weren't that great to begin with anyway, so you won't be missing out.