kobe japanese steaks and sushi

great food!. i've been to many different hibachi restaurants before, but this was my first time at kobe.
the food was excellent and i highly recommend thesushi- very fresh and flavorful. the hibachi was also excellent.
but the service didn't match the rest of the experience. our waiter seemed nervous, scattered, and overwhelmed. maybe it was his first day. i think the only reason he got our orders right was because we had to point to it on the menu. i could tell he was trying really hard but he was slow and we could hardly hear what he was saying.
i will probably go back to kobe because the food is excellent and reasonably priced... and hopefully that poor waiter has more experience by then!

not impressed. i've sadl.... not impressed.

i've sadly had bettersushifrom the grocery store. thesushiwas not fresh, the fish did not seem to be chilled properly, and most of the roll flavors just blended together. not that a skill cannot be taught - it's just a little disconnecting when thesushichefs are not japanese.

not bad sushi, just disappointing.

over an hour for appetizer. waited over an hour for our food. appetizer came after the sushi. when we made sure they didn't lose our order waitress said we needed to be patient. never going again.sushiwas mediocre

terrible service. i don't write restaurants reviews because i used to work in the service industry i know and acknowledge the challenges faced day in and day out. whenever i have a bad experience i just don't cross that restaurant out because it could have been the cook, server or simply just a bad day, which doesn't excuse it as i have higher standards. however, again by knowing first-hand the challenges face i tend to give another opportunity to see if the restaurant, staff, food quality or management have redeem themselves.

well, i gave kobe two opportunities and both were just terrible to the point i feel compelled to write this long bad review to detail my experiences and to warn you, this may happen to you. i picked the restaurant for my birthday celebration and my husband made a reservation for the whole family. it's the weekend of san patrick's and they can’t find my reservation, nor will one be available within 45 minutes or so. we were able to secure another reservation at la grotta. no apologies and no sympathy. as we are getting ready to leave suddenly a reservation was cancelled and they were able to accommodate us. it's already 8pm for an original 7:30pm reservation. also for a large group and a child, you bet we always make reservations for these types of events. the place was dirty, trash on the floor, dirty curtains covering chairs, boxes, just a mess that everyone can see so no need to have half dirty curtains.

the place was super-hot throughout the night. the ventilation was poor. certainly not conducive of a nice dinner with family. maybe the venue wasn't the right choice to begin with. the salad dressing is just tangy and leaves a bad after taste. not like your usual ginger sauces in other hibachi places. the food was okay. nothing glamorous and perhaps a little greasy. the filet mignon and scallops were excellent.

few weeks after i went to kobe again for a co-worker's birthday celebration. this time i didn’t make any of my co-workers aware of my prior experience as i wanted to be opened minded. again, same lack of customer service when greeting you. just not welcoming with a southern charm as other rva restaurants. we wanted hibachi but we had to decide between express or with the “show”. since we were celebrating of course we picked the show. we were out of there an hour and half later at lunch time on a friday. the grill wasn’t on and when we arrived the couple in our same area had already been waiting for 20 minutes. not a good sign for starters. on a friday and pay date, they didn’t have pepsi or diet pepsi. we had to pick between sierra mist, water or tea. few of my co-workers picked tea which had to be returned because it looks like someone’s pee on a glass literally. it was like warm sewage water with no ice. pretty disgusting. after 40 minutes wait, we advise the server that we wanted to be moved to the express table and suddenly the chef appeared. food was consistent and was actually good. salad dressing again sour and tangy. what probably was extremely upsetting was that 8 people out of the 10 people at the hibachi got their tickets wrong. first server leaves with my credit card and took her like 10 minutes to come back. my ticket was fine but she just returned my credit card with no slip, so i wasn’t sure if she had run it or not. i asked her but she wasn’t able to answer. while this is happening everyone else realized that their tickets didn’t match to what they ate. even involving the manager she was to frazzle to even be in control of the situation. definitely will not go there again for dinner or hibachi. i do hear theirsushimenu is fantastic and perhaps may try that sometime for lunch again. for a restaurant that has been in richmond for this long, cleanliness certainly is concerning. very messy and dirty place. if that is the front of the house, i can’t only imagine the back of the house- and this coming from someone that has managed restaurants before.

pitifully small portions. this is my second time eating at kobe. i purchased a groupon for my daughter's birthday dinner. big mistake! the portions were not substantial to begin with and with the groupon significantly decreased in size. thesushiportions were pitifully small. someone should advise management that the purpose of these types of promotions is to attract customers. a customer should leave feeling as if they got a deal and wanting to return based on quality of food and service. even with my groupon discount i felt like i was ripped off.

sushi floats my boat. came to kobe to meet a friend on a quiet tuesday night. there are two levels; the upper- with regular tables and asushibar, and the lower- with hibachi tables. the ceiling was painted a galaxy blue, and plenty of ambient lighting. we ordered asushiboat, which was plenty for two people. we struggled to finish it all. but it was all so yummy, we had to! they have a nice selection of alcohol. i would definitely want to try their hibachi out next time. can't wait to go back!

wow is all i can truly say. the service was horrendous. i got mysushimere minutes before the chef came out and then she got the order wrong. not to include the fact that we waited for 20 mins after done eating before we got our check. my child was trying to interact with the chef and he pretty much ignored him. the food was okay, nothing great. it was also incredibly overpriced. will i go again? oh no. i wouldn't even recommend it to friends.

good food, bad experience. four of us went on a sat evening. the server seemed out of it. the edamame appetizer came out after our soup/salad course. the first entree came at least 15 minutes before the others. she came back to the table at least 20 minutes after placing our orders to tell us that one of the entrees was not available. after this, the 2nd entree came out and it was another 10 minutes before the final 2 came out. note: 2 of these entrees weresushiand 1 was cold noodles. one diner got a steak and had to wait 5 minutes for a knife. there was a large (probably family) group with several children, who ran and screamed around the restaurant. the food was tasty, but the portions were small. won't be going back.

ate there for the first time tonight. service was good.sushicombo was overpriced in my opinion - and as compared to a nearbysushiplace i ate at right afterwards. kobe did not provide a salad with the combo and the miso soup was so-so. the worst part was the countertop at thesushibar - sticky and gross. seriously, i couldn't believe it when i rubbed it with my white napkin and it came up brown. never going back.

excellent. we have tried numerous japanese restaurants in the area looking for authentic japanese food (we are from ny) kobe is the closest to authentic japanese food that we have found in the richmond area. their terriyaki, hibachi, and tempura are excellent. haven't had thesushibut i'm sure it is delicious as well. we live in short pump and drive down to the bottom just for the food.

takeout sushi. i ordered a philly roll and the yellow dragon roll (california roll topped w/ yellowtail). it was a monday night and i'm hoping that was my mistake because i'm considering not giving kobe a second chance. it's a very convenient place to grab somesushito go as i leave work, but i was very disappointed when i got home. for the price, they are very stingy with the fish. my philly roll has a small sliver of salmon and the yellowtail on my rolls is cut into pieces and stuck on top. the largest piece on there is almost as large as a quarter. the total amount of yellowtail topping my roll couldn't be more than 2 pieces of very thin sashimi. even the crab stick in the cali roll looks like it was cut in half lengthwise. i will give them a try on a more popularsushinight, but it's not looking good.

awesome experience!. i love the samurai roll, it is one of my favorites! kobe'ssushiis always fresh, and the presentation a work of art!
their hibachi meals are always supreme, with a good selection of combinations!

not bad. i was a bit hesitant to try this place due to complaints about the service, but i was pleasantly surprised. my waiter was attentive and friendly,and the hibachi chef was very generous with the portions. the food was pretty good, but it did leave a bit to be desired compared to other hibachi places. thesushii had was also pretty average in quality. overall, a pretty good meal and good service, and the atmosphere seemed very relaxed. i would go here again.

not impressed. thesushiwas slimy and slightly warm. found the prices to be a little high. the waitress had no idea what was on the menu.

we are here as i'm typing this review. it has a upscale urban atmosphere. must try the kobe cocktail. service was below average....long wait for food. that is the major pitfal to this restaurant. extensivesushimenu....may be better to try during off peak hours.