kobe japanese steaks and sushi


jack
2 yıl önce
downtown
i'm a frequent diner here. the service is great most of the time but still inconsistent. it seems like they're short staffed on random days because they're all college students. overall, the food (especially the hibachi) is great and as for the servers, i think they are decent hard working kids trying their best to please the customers.

edit:
to ac: why in the world would kobe post crappy cell phone pictures of their old menu on this website? it was most likely an urbanspoon user who uploaded it.
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dumlaol
2
2 yıl önce
downtown
very disappointed. if this is the best that richmond has to offer in the way of japanese hibachi, i feel sorry for the city. i felt that kobe ranked pretty low in the list of hibachi restaurants i have been to in my life. first, the food.
my date and i started with some green tea, which was excellent (genmaicha, if my taste buds serve me correctly). the water was off-tasting city water that required a slice of lemon to cut the industrial taste. rather than a light, airy tempura batter, the greasy, limp vegetable ... thing that came out reminded me of something you would find at a southern diner. the thinly sliced sweet potato was limp and flavorless. the hamachi kama, however was fairly good, with a nice char on the outside and nicely cooked yellowtail inside - highly recommended.
however, the main meal was a let-down. i ordered the hibachi lobster with a side of scallops. the starter soup was probably supposed to be miso, but it reminded me of something out of a red and white can. no subtle miso flavor, no tofu; just an overpowering, tinny chicken broth accompanied by sliver of mushroom. the salad was not much better - standard iceberg lettuce with a flavorless and water attempt at a ginger dressing.
all that aside, the absolute let down was the lobster. although cooked ok, the delicate lobster flavor was annihilated by an overabundance of shoyu, rendering nearly inedible. the scallops that followed were slightly undercooked, although there was some flavor to them.
the highlight of a hibachi restaurant is supposed to be the chef - traditionally a combination of chef and entertainer. our chef had some moderate skills, but really didn't impress. the show contained a few staples (egg-hat toss, food in the mouth toss, onion volcano), but nothing that would have made it stand out above even the most average show.
i felt like this was the kind of cattle-car commercial joint whose main concern was "get-'em-in; get-'em-out" rather than concentrating on a good (or even moderate) hibachi experience. i won't be back
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jst
5
2 yıl önce
downtown
great food!. i've been to many different hibachi restaurants before, but this was my first time at kobe.
the food was excellent and i highly recommend the sushi - very fresh and flavorful. the hibachi was also excellent.
but the service didn't match the rest of the experience. our waiter seemed nervous, scattered, and overwhelmed. maybe it was his first day. i think the only reason he got our orders right was because we had to point to it on the menu. i could tell he was trying really hard but he was slow and we could hardly hear what he was saying.
i will probably go back to kobe because the food is excellent and reasonably priced... and hopefully that poor waiter has more experience by then!
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brittany
1
8 yıl önce
downtown
please do not patronize this restaurant as management has a clear disregard for human life. i went to this restaurant for a friends birthday dinner with reservations at 8. although our whole party was present we weren't served until 10pm. upon eating the salad i began to experience an allergic reaction (which is common for me as i am still learning which foods i am allergic to). in an attempt to go to the bathroom upstairs i fainted. when i came to, i was greeted by an angry manager/owner (asian woman early 30's) who told me i was drunk & needed to "get out now." still dazed and faintish i told her i was having an allergic reaction and needed help. she refused to help me & insisted i was drunk and needed to leave the restaurant. thankfully, a helpful waitress gave me water as i was then nauseous and unable to walk. the manager then went to my friends and told them they needed to get their "drunk & passed out friend out of here." knowing i wasn't drunk & my history of allergies, they ran to come help me. the manager seeing this, then changed her tone and told me instead "how about you go see a doctor." this infuriated everyone as i was currently sick & did not need condescending medical advice from a rude restaurant manager. i have never experienced such a lack of concern for human safety. i have never been treated so horribly and rude while sick, or in general. i could have died and i was instead treated with total neglect & disrespect. please never patronize this establishment which shows such as clear disregard for human life.
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rosmakloma
2
9 yıl önce
downtown
not impressed. i've sadl.... not impressed.

i've sadly had better sushi from the grocery store. the sushi was not fresh, the fish did not seem to be chilled properly, and most of the roll flavors just blended together. not that a skill cannot be taught - it's just a little disconnecting when the sushi chefs are not japanese.

not bad sushi, just disappointing.
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chase.ael
2
9 yıl önce
downtown
over an hour for appetizer. waited over an hour for our food. appetizer came after the sushi. when we made sure they didn't lose our order waitress said we needed to be patient. never going again. sushi was mediocre
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i
5
9 yıl önce
downtown
it is really true about people complaining with waitresses however i found it very reasonable when i got to know that kobe is one of the restaurants that support college students by hiring them. and foods are delicious! and it is well worth waiting. hibachi usually take long time and plus with performance = more time. i don't know why people don't eat up-stair if don't want to wait for hibachi.. because they do hibachi upstair too. i want to give kobe 5 stars


-----17 feb, 2014-----

i completely love kobe. even though there needs to be some adjustments among waiters, the food quality is really good and fresh. you must try before you review something.
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i
2
10 yıl önce
downtown
terrible service. i don't write restaurants reviews because i used to work in the service industry i know and acknowledge the challenges faced day in and day out. whenever i have a bad experience i just don't cross that restaurant out because it could have been the cook, server or simply just a bad day, which doesn't excuse it as i have higher standards. however, again by knowing first-hand the challenges face i tend to give another opportunity to see if the restaurant, staff, food quality or management have redeem themselves.

well, i gave kobe two opportunities and both were just terrible to the point i feel compelled to write this long bad review to detail my experiences and to warn you, this may happen to you. i picked the restaurant for my birthday celebration and my husband made a reservation for the whole family. it's the weekend of san patrick's and they can’t find my reservation, nor will one be available within 45 minutes or so. we were able to secure another reservation at la grotta. no apologies and no sympathy. as we are getting ready to leave suddenly a reservation was cancelled and they were able to accommodate us. it's already 8pm for an original 7:30pm reservation. also for a large group and a child, you bet we always make reservations for these types of events. the place was dirty, trash on the floor, dirty curtains covering chairs, boxes, just a mess that everyone can see so no need to have half dirty curtains.

the place was super-hot throughout the night. the ventilation was poor. certainly not conducive of a nice dinner with family. maybe the venue wasn't the right choice to begin with. the salad dressing is just tangy and leaves a bad after taste. not like your usual ginger sauces in other hibachi places. the food was okay. nothing glamorous and perhaps a little greasy. the filet mignon and scallops were excellent.

few weeks after i went to kobe again for a co-worker's birthday celebration. this time i didn’t make any of my co-workers aware of my prior experience as i wanted to be opened minded. again, same lack of customer service when greeting you. just not welcoming with a southern charm as other rva restaurants. we wanted hibachi but we had to decide between express or with the “show”. since we were celebrating of course we picked the show. we were out of there an hour and half later at lunch time on a friday. the grill wasn’t on and when we arrived the couple in our same area had already been waiting for 20 minutes. not a good sign for starters. on a friday and pay date, they didn’t have pepsi or diet pepsi. we had to pick between sierra mist, water or tea. few of my co-workers picked tea which had to be returned because it looks like someone’s pee on a glass literally. it was like warm sewage water with no ice. pretty disgusting. after 40 minutes wait, we advise the server that we wanted to be moved to the express table and suddenly the chef appeared. food was consistent and was actually good. salad dressing again sour and tangy. what probably was extremely upsetting was that 8 people out of the 10 people at the hibachi got their tickets wrong. first server leaves with my credit card and took her like 10 minutes to come back. my ticket was fine but she just returned my credit card with no slip, so i wasn’t sure if she had run it or not. i asked her but she wasn’t able to answer. while this is happening everyone else realized that their tickets didn’t match to what they ate. even involving the manager she was to frazzle to even be in control of the situation. definitely will not go there again for dinner or hibachi. i do hear their sushi menu is fantastic and perhaps may try that sometime for lunch again. for a restaurant that has been in richmond for this long, cleanliness certainly is concerning. very messy and dirty place. if that is the front of the house, i can’t only imagine the back of the house- and this coming from someone that has managed restaurants before.
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erduke11
10 yıl önce
downtown
pitifully small portions. this is my second time eating at kobe. i purchased a groupon for my daughter's birthday dinner. big mistake! the portions were not substantial to begin with and with the groupon significantly decreased in size. the sushi portions were pitifully small. someone should advise management that the purpose of these types of promotions is to attract customers. a customer should leave feeling as if they got a deal and wanting to return based on quality of food and service. even with my groupon discount i felt like i was ripped off.
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lta2788
10 yıl önce
downtown
terrible service. the food is good, but the waitress was no where to be found, our cocktails took 25 minutes, the chef thought he was on american idol because he not only sang us one of his songs but gave us an entire history of his singing career. i remember him from kenji, he tried to get us to buy his cd while we were eating dinner. he was inappropriate then at kenji and at kobe. when we finally found our waitress to get our checks that process took another 45 minutes. i eventually had to go upstairs and ask someone else to help us, they still messed up on multiple checks ( adding a bottle of wine, double charging) i was one step away from complaing to the manager, there were maybe 5 other tables filled in the entire restaurant so it wasnt even close to busy. not only will i never go back, i will tell all my friends to never go.
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megan.counihan
2
10 yıl önce
downtown
will never go back. i just left the downtown location and could not be more upset with our experience. we (party of 4) went in and waited 5 minutes before anyone would look at us to seat us. it was busy so we offered to sit at the bar. it took 10 minutes before anyone came over to bring us water. when i asked a question about one of the lunch specials, the gentleman (who later identified himself as the manager) shoved a menu at me and said "it even has pictures for you". half our party wanted to order the hibachi special but were told with only 2 chefs, there would be a long wait. they both amended their order to what we were old was the "quick" option. we placed our order and then waited. and waited. and waited. when we were finally able to flag the manager back down he rolled his eyes and informed us that he wasn’t our server. after another 10 minutes a girl brought us some soup and salad. we at that point told her we needed our order boxed up and our checks as it had already been an hour. another 15 minutes went by and she was mia. i finally asked for the manager and was told he would go to the kitchen and see what the delay was. he walked away and went to the front of the house. when i walked over to him he informed me that he had to find our server to ask about our food as he would have no idea where our ticket may be. at that point i informed the manager we would be leaving. he rolled his eyes and tried to tell me we couldn’t. i asked who the general manager or owner was and he told me there wasn’t one because it is a privately owned establishment. instead of trying to explain to him what that meant, we left. hungry and frustrated. i will never return.
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sarah
5
11 yıl önce
downtown
sushi floats my boat. came to kobe to meet a friend on a quiet tuesday night. there are two levels; the upper- with regular tables and a sushi bar, and the lower- with hibachi tables. the ceiling was painted a galaxy blue, and plenty of ambient lighting. we ordered a sushi boat, which was plenty for two people. we struggled to finish it all. but it was all so yummy, we had to! they have a nice selection of alcohol. i would definitely want to try their hibachi out next time. can't wait to go back!
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near
11 yıl önce
downtown
surely the commercial that they've been playing recently is tongue in cheek. "american food cooked japanese-style!" "check out all the freeeeesssssh food" "kobe, japanese steak and sushi!" it's the darrell bluett of japanese commercials!
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angel
2
11 yıl önce
downtown
wow is all i can truly say. the service was horrendous. i got my sushi mere minutes before the chef came out and then she got the order wrong. not to include the fact that we waited for 20 mins after done eating before we got our check. my child was trying to interact with the chef and he pretty much ignored him. the food was okay, nothing great. it was also incredibly overpriced. will i go again? oh no. i wouldn't even recommend it to friends.
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stephanie
2
11 yıl önce
downtown
makes me angry. dry, over cooked, over priced, small portions.
0
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