kobe japanese steaks and sushi

please do not patronize this restaurant as management has a clear disregard for human life. i went to this restaurant for a friends birthday dinner with reservations at 8. although our whole party was present we weren't served until 10pm. upon eating the salad i began to experience an allergic reaction (which is common for me as i am still learning which foods i am allergic to). in an attempt to go to the bathroom upstairs i fainted. when i came to, i was greeted by an angry manager/owner (asian woman early 30's) who told me i was drunk & needed to "get out now." still dazed and faintish i told her i was having an allergic reaction and needed help. she refused to help me & insisted i was drunk and needed to leave the restaurant. thankfully, a helpful waitress gave me water as i was then nauseous and unable to walk. themanagerthen went to my friends and told them they needed to get their "drunk & passed out friend out of here." knowing i wasn't drunk & my history of allergies, they ran to come help me. themanagerseeing this, then changed her tone and told me instead "how about you go see a doctor." this infuriated everyone as i was currently sick & did not need condescending medical advice from a rude restaurant manager. i have never experienced such a lack of concern for human safety. i have never been treated so horribly and rude while sick, or in general. i could have died and i was instead treated with total neglect & disrespect. please never patronize this establishment which shows such as clear disregard for human life.

terrible service. i don't write restaurants reviews because i used to work in the service industry i know and acknowledge the challenges faced day in and day out. whenever i have a bad experience i just don't cross that restaurant out because it could have been the cook, server or simply just a bad day, which doesn't excuse it as i have higher standards. however, again by knowing first-hand the challenges face i tend to give another opportunity to see if the restaurant, staff, food quality or management have redeem themselves.

well, i gave kobe two opportunities and both were just terrible to the point i feel compelled to write this long bad review to detail my experiences and to warn you, this may happen to you. i picked the restaurant for my birthday celebration and my husband made a reservation for the whole family. it's the weekend of san patrick's and they can’t find my reservation, nor will one be available within 45 minutes or so. we were able to secure another reservation at la grotta. no apologies and no sympathy. as we are getting ready to leave suddenly a reservation was cancelled and they were able to accommodate us. it's already 8pm for an original 7:30pm reservation. also for a large group and a child, you bet we always make reservations for these types of events. the place was dirty, trash on the floor, dirty curtains covering chairs, boxes, just a mess that everyone can see so no need to have half dirty curtains.

the place was super-hot throughout the night. the ventilation was poor. certainly not conducive of a nice dinner with family. maybe the venue wasn't the right choice to begin with. the salad dressing is just tangy and leaves a bad after taste. not like your usual ginger sauces in other hibachi places. the food was okay. nothing glamorous and perhaps a little greasy. the filet mignon and scallops were excellent.

few weeks after i went to kobe again for a co-worker's birthday celebration. this time i didn’t make any of my co-workers aware of my prior experience as i wanted to be opened minded. again, same lack of customer service when greeting you. just not welcoming with a southern charm as other rva restaurants. we wanted hibachi but we had to decide between express or with the “show”. since we were celebrating of course we picked the show. we were out of there an hour and half later at lunch time on a friday. the grill wasn’t on and when we arrived the couple in our same area had already been waiting for 20 minutes. not a good sign for starters. on a friday and pay date, they didn’t have pepsi or diet pepsi. we had to pick between sierra mist, water or tea. few of my co-workers picked tea which had to be returned because it looks like someone’s pee on a glass literally. it was like warm sewage water with no ice. pretty disgusting. after 40 minutes wait, we advise the server that we wanted to be moved to the express table and suddenly the chef appeared. food was consistent and was actually good. salad dressing again sour and tangy. what probably was extremely upsetting was that 8 people out of the 10 people at the hibachi got their tickets wrong. first server leaves with my credit card and took her like 10 minutes to come back. my ticket was fine but she just returned my credit card with no slip, so i wasn’t sure if she had run it or not. i asked her but she wasn’t able to answer. while this is happening everyone else realized that their tickets didn’t match to what they ate. even involving themanagershe was to frazzle to even be in control of the situation. definitely will not go there again for dinner or hibachi. i do hear their sushi menu is fantastic and perhaps may try that sometime for lunch again. for a restaurant that has been in richmond for this long, cleanliness certainly is concerning. very messy and dirty place. if that is the front of the house, i can’t only imagine the back of the house- and this coming from someone that has managed restaurants before.

will never go back. i just left the downtown location and could not be more upset with our experience. we (party of 4) went in and waited 5 minutes before anyone would look at us to seat us. it was busy so we offered to sit at the bar. it took 10 minutes before anyone came over to bring us water. when i asked a question about one of the lunch specials, the gentleman (who later identified himself as the manager) shoved a menu at me and said "it even has pictures for you". half our party wanted to order the hibachi special but were told with only 2 chefs, there would be a long wait. they both amended their order to what we were old was the "quick" option. we placed our order and then waited. and waited. and waited. when we were finally able to flag themanagerback down he rolled his eyes and informed us that he wasn’t our server. after another 10 minutes a girl brought us some soup and salad. we at that point told her we needed our order boxed up and our checks as it had already been an hour. another 15 minutes went by and she was mia. i finally asked for themanagerand was told he would go to the kitchen and see what the delay was. he walked away and went to the front of the house. when i walked over to him he informed me that he had to find our server to ask about our food as he would have no idea where our ticket may be. at that point i informed themanagerwe would be leaving. he rolled his eyes and tried to tell me we couldn’t. i asked who the generalmanageror owner was and he told me there wasn’t one because it is a privately owned establishment. instead of trying to explain to him what that meant, we left. hungry and frustrated. i will never return.

no integrity. i just recently dined at kobe for dinner and had an odd suprise when i recieved my bill. i was not in the mood for the typical hibachi, so instead, i ordered sushi from the menu that my waitress handed me when i sat down. when i recieved my bill, however, i noticed that the three sushi rolls that i had ordered was somehow $9 more than the menu prices. when i asked my waitress, she informed me that they had mistakenly given me an old menu, but that they could not change the prices and i was told to pay the higher price. when she involved the manager, i was still told that even though they had mislead me with an old menu and old menu sushi prices, that i was to pay for their mistake by ultimately, paying the higher price. again, after stating that it was their fault, not mine, that i had been mislead, themanageractually told me that she would "meet me in the middle" with the price. i was not only shocked, but insulted. finally, after a few minutes of debate, themanagerfinally gave in, but not without being extremely rude and disrespectful. in conclusion, i will never return to kobe. fyi - their "old" menus are still on there page on this website