they were very busy mid week at 6:00, with only 3 waitstaff on. we waited 10 min for someone to come to the front to seat us, then more than 25 minutes before anyone spoke to us again.
there were 7 of us - 4 adults + 3 kids, and we saw in the menu that groups of 6 or more are charged a 15%gratuity. after seeing people who were seated after us served, we finally stopped someone to enquire if we had a waiter/ress. when someone finally came to take our order, we advised that we would appreciate calculating our own tip as we had waited so long. the waitress (one of the owners i think) became very flustered, saying that that was restaurant policy and there would be no discretion just because we had been waiting for 30 minutes.
when i challenged this, noting that the tables of less than 6 ( where a 15% tip was not guaranteed) were all being served - and wasn't it interesting that the one where they were guaranteed the tip was served last, she told me not to be "hostile". omg.
she then proceeded to miss one of our orders and we were there for 1 hour 45 minutes for a simple asian meal. the food wasgoodand she did later apologize for getting "out of control" (when presenting the bill :)) but we won't be back.