kazu restaurant

friendlystaffwho were friendly and polite. we ordered a chashu tonkatsu ramen, a spicy tofu miso ramen, hot pot teriyaki chicken, pork gyoza with wasabi mayo and soicy pork gyoza.

the food was flavourful and portion sizes were more than enough. the ramen portion seemed smaller than usual (for nz), but it prevented wastage. the ramen could have been hotter (temperature wise). the gyoza’s - i would go back again for this. beautiful. both varieties tasted different from each other.

clean and pleasant ambience, and quick service.

went as part of a group of 12. the food was average and the customer service appalling. i complained about the service only for them to mock me. i've never been treated so rudely by waitstaffin my life. i will never be coming back to kazu.

we went to kazu at 13 tory st for lunch planning to order the recommended tonkotsu ramen black. however we were told by thestaffthat this outlet doesn't serve ramen during lunch but the other outlet at te aro does. she graciously offered to show us the way to the other outlet but as we were already seated and would not want to walk any further, we decided to stay and try what's on their menu.
all in all we were satisfied with the food. even my youngest son who is a picky eater liked his beef combo. i ordered the teriyaki chicken and sushi combo. the chicken was flavorful and it was good value for money.staffpeople are very friendly and although the food took around 15-20 minutes to come out, we were advised beforehand as to the waiting time.

my partner and i recently had dinner at kazu for the first time, and the last time.

the initial service was very good but it went downhill once our food arrived (after waiting for 40 minutes).

the dish was flavourless, oily and improperly cooked and service became non-existent. the sushi was loose and fell apart instantly after being picked up.staffnever came by to check up on us and we had to leave the restaurant because the food was inedible (coming from people who love authentic japanese cusine).

when we went to pay the bill a rudestaffmember was confused and angry because she didn't no where we were sitting. and there was no politeness or follow-up to see how our meal went.

to make matters worse a fly landed in one of our sake's and the table we were sitting at wasn't cleaned properly or prepared after the last guest.

this was the first time in my life i had to go to a second restaurant in one night just to get some food, and it was completely embarrasing for my partner.

you should really look at improving the quality of your food and service if you ever want to see repeat customers again.

freshness at its best. forget the sushi train, this is your real mccoy. plum liquor was devine. seafood okonomiyaki for entree was superb and kazu sushi and sushimi set was delicate, delicious and generous(perfect for sharing).staffwere delightful and couldn't be faulted. quality dining experience in an authentic japanese setting.

where do you take three generations of family members that's both fun and delivers tasty food? kazu on tory never fails to please whenever i have family visiting from out of town. it's always a thrill being welcomed by a hearty cheer from the kitchen when entering the venue and thestaffare attentive and helpful. bookings are recommended, but use the phone, not their online booking form (which failed us miserably last visit). having said that, the kazu crew always seem to find a place for you when you haven't booked.

we usually try to score a table up near the business end of the restaurant. the open plan kitchen is highly entertaining and the kids are enthralled by all the activity. some may enjoy the japanese low tables and cushions (which add a dash of authenticity) but i squirm in my seat a lot and prefer to be able to stretch my legs. both types of seating are available.

my favourite dish at kazu is (of course) their famous teriyaki chicken which usually arrives spitting angrily at you from an iron hot plate. a close second are the deep fried crabs that look like baby aliens critters, but are divine when eaten whole. give the salads a miss and get your greens with a fresh vege stir fry instead. all dishes are illustrated on the menu, which not only helps your decision making but also adds a hilarious touch of kitsch.

i've been here twice now and both times were spectacular. nice authentic japanese with a distinct atmosphere. saki went down a treat with the seafood udon while the sushi was put together with care. great response and service from thestaffon both occasions. the on street parking is hard and normally full on tory especially during dinner time so i would advise planning. the bill was a little expensive but worth it.

kazu is one of the very few places in wellington that, in my view, could do no wrong, simply because it is very difficult to fault them of the many times we have visited them. granted they are not always perfect - in one of our many visits, a dish was undercooked and thestaffpromptly addressed this.

staff are genuine, attentive and very polite at all times, the ambience is pleasing and well arranged. the menu selection is extensive to the danger of being indecisive, as most selections are very signature to the place. don't forget to try the sake or the ramune for a non alcoholic option.

it is also a good opportunity to practice your japanese. expect a high standard of service and a unique experience from this establishment right from the first greeting to the warm farewell.

i had a great birthday party here with 6 friends, and we were all happy. i lived in japan 16 years, and must say the food tasted just like back in japan. and of course, it is tough to match the japanese level of service and attention, so they have japanesestaffin front and back in the kitchen, making this izakaya a great little transplant from japan.

upon finding kazu a while ago, i was intrigued by the suggestion that it was wellington's best japanese.

i have to say, on the occasions i have been there since discovering it, thestaffand food and service has been a little mixed, although there is a really nice measure of down to earth service alongside traditional respect and promptness, such as when you are greeted at the door.

i am very pleased to have found this restaurant just a short distance off the main entertainment street here in wellington, it's a very well suited location; a quiet gem.

i like the fact that it has quality and consistency with the food, and the warm feeling thestaffexpress towards the customer's needs.

i especially like how thestaffhave no problem explaining elements of presentation and prep of the food if you don't initially understand how it works.

a very nice selection of both drinks and food, and a very well designed atmosphere and setting.

i am hoping to make this a definitive weekly visit.

- courtesy.