kazu restaurant

i took my lb (little brother) here for his 10th birthday. he has adhd, so i needed it to be visually stimulating.
things got off to a rocky start when lb yelled over me to the waiter that he wanted a coke (not on his 'ok to have' list) then badgered me into getting oysters. they come in 1, 6 or 12 and i relented to a 1/2doz even after i explained how pricey they are. the waiter also came back to tell me that i had over-ordered for 2ppl and may get too full. i said "it's his birthday - we're fine".
this is where the service really went up a notch. the waiter, perhaps sensing the power-struggle at my table, brought over 3 oysters and placed the coke next to me so i could ration it out over the evening. they treated lb like a little king, which was very sweet seeing he was bordering on yoga and couldn't keep his hands off the chopstick pile. i recommend anything in a hot-pot as there's something very calming about having a little fire and a pot bubbling at your table.
the bill was $140 for a child & adult, but i did over-order. i'm glad i did - we left behind only 3 pieces of sushi! it was a fun night out with gracious and intuitive staff. at least 1 of us has vowed to go back: sir chat-a-lot told me through mouthfuls of salmon that when he finally gets a girlfriend, he's taking her to kazu.

love how there is a sashimi boat. really delicious salmon and good for a byo . would recommend the salmon avocado salad and sushi dishes are delicious. would not recommend green tea or sesame ice cream, tasted very strange

yay, authentic japanese food. love the atmosphere and the food. some of the best japanese food i've had... even better than some of the meals i've had in tokyo.
can't wait to try the yakatori bay upstairs.

love the service and a great place to practice speaking japanese. the menu had recently changed and i missed the old kazu set menu. not a big fan of udon soups. the food here is fresh and tasty. volcano roll, california roll and sashimi are my favourites along with oysters with ponzu sauce.

used to love coming here but last visit (a few days ago) i noticed that the portions were so small!! we ordered prawn dumplings and they were delish but wow were they small, they were more like wontons. the bowl of ramen was also really small - not like i remember! the cheese curry was quite nice and the portion was good (not generous though), but it needed more curry sauce as i got left with a lot of plain white rice at the end.
the real star of the show was the matcha tiramisu, so so good and not too bad value for money. honestly, i would go here just for that dessert it was that good.

the staffs were very attentive and service was really quick. loved all the food that we ordered. from the home made gyoza to the awesome ramen, everything was just amazing! will definitely be back if ever were in wellington again

friendly staff who were friendly and polite. we ordered a chashu tonkatsu ramen, a spicy tofu miso ramen, hot pot teriyaki chicken, pork gyoza with wasabi mayo and soicy pork gyoza.

the food was flavourful and portion sizes were more than enough. the ramen portion seemed smaller than usual (for nz), but it prevented wastage. the ramen could have been hotter (temperature wise). the gyoza’s - i would go back again for this. beautiful. both varieties tasted different from each other.

clean and pleasant ambience, and quick service.

great atmosphere. i tried the beef tongue dish because "when in rome" its a lil chewy but interesting none-the-less! i love how they bang on the drum when they arrive and leave! love a bit of sake too!

one of the best authentic japanese eatery in welly. haven't been to kazu for a while but wow, love the freshness of the sashimi and we had over 10 in total. soft shell crabs very absolute brilliant amongst other dishes.

went as part of a group of 12. the food was average and the customer service appalling. i complained about the service only for them to mock me. i've never been treated so rudely by wait staff in my life. i will never be coming back to kazu.

visited here 2 weeks ago. we were seated immediately and didn't have a booking. the place was packed - it's quite tight for space. we ordered a wide range of food - all arrived promptly. it was good, not the best i've had but still good. service was a touch confusing but overall i liked the evening we had.

great friendly service. nice crazy izakaya atmosphere. most of what we ordered were good, but nothing to rave about. beef yakiniku was a bit tough and the sauce was thin. gyoza, ebi tempura, yum yum sushi were average. spicy chicken karage and sashimi were nice.

we went to kazu at 13 tory st for lunch planning to order the recommended tonkotsu ramen black. however we were told by the staff that this outlet doesn't serve ramen during lunch but the other outlet at te aro does. she graciously offered to show us the way to the other outlet but as we were already seated and would not want to walk any further, we decided to stay and try what's on their menu.
all in all we were satisfied with the food. even my youngest son who is a picky eater liked his beef combo. i ordered the teriyaki chicken and sushi combo. the chicken was flavorful and it was good value for money. staff people are very friendly and although the food took around 15-20 minutes to come out, we were advised beforehand as to the waiting time.

going to kazu was a terrible experience.  i ordered the teriyaki tofu, which did not have much of a description, but the waitress told me the tofu would be fried.  after almost an hour of waiting, my meal arrived and it was certainly not worth the wait.  i received four haphazardly sliced pieces of tofu (without any rice or veggies -- a single floret of broccoli, uncooked entirely, was on my plate), which were not cooked at all and there was absolutely no flavour whatsoever, not even the slightest hint of teriyaki.  the food was absolutely inedible, i felt sick after just one bite.  the staff, who had previously been attentive, noticed that i was not eating my meal and for the next 45 minutes pointedly avoided my table despite the fact that i moved my plate off to the side.  eventually my friend (who's meal was also terrible) and i got up to pay and the woman at the register was incredibly rude and did not even bother asking us how the meal was.  you couldn't pay me to go back.

my partner and i recently had dinner at kazu for the first time, and the last time.

the initial service was very good but it went downhill once our food arrived (after waiting for 40 minutes).

the dish was flavourless, oily and improperly cooked and service became non-existent. the sushi was loose and fell apart instantly after being picked up. staff never came by to check up on us and we had to leave the restaurant because the food was inedible (coming from people who love authentic japanese cusine).

when we went to pay the bill a rude staff member was confused and angry because she didn't no where we were sitting. and there was no politeness or follow-up to see how our meal went.

to make matters worse a fly landed in one of our sake's and the table we were sitting at wasn't cleaned properly or prepared after the last guest.

this was the first time in my life i had to go to a second restaurant in one night just to get some food, and it was completely embarrasing for my partner.

you should really look at improving the quality of your food and service if you ever want to see repeat customers again.