kazu restaurant

love the service and a great place to practice speaking japanese. the menu had recently changed and i missed the oldkazuset menu. not a big fan of udon soups. the food here is fresh and tasty. volcano roll, california roll and sashimi are my favourites along with oysters with ponzu sauce.

one of the best authentic japanese eatery in welly. haven't been tokazufor a while but wow, love the freshness of the sashimi and we had over 10 in total. soft shell crabs very absolute brilliant amongst other dishes.

we went tokazuat 13 tory st for lunch planning to order the recommended tonkotsu ramen black. however we were told by the staff that this outlet doesn't serve ramen during lunch but the other outlet at te aro does. she graciously offered to show us the way to the other outlet but as we were already seated and would not want to walk any further, we decided to stay and try what's on their menu.
all in all we were satisfied with the food. even my youngest son who is a picky eater liked his beef combo. i ordered the teriyaki chicken and sushi combo. the chicken was flavorful and it was good value for money. staff people are very friendly and although the food took around 15-20 minutes to come out, we were advised beforehand as to the waiting time.

going tokazuwas a terrible experience.  i ordered the teriyaki tofu, which did not have much of a description, but the waitress told me the tofu would be fried.  after almost an hour of waiting, my meal arrived and it was certainly not worth the wait.  i received four haphazardly sliced pieces of tofu (without any rice or veggies -- a single floret of broccoli, uncooked entirely, was on my plate), which were not cooked at all and there was absolutely no flavour whatsoever, not even the slightest hint of teriyaki.  the food was absolutely inedible, i felt sick after just one bite.  the staff, who had previously been attentive, noticed that i was not eating my meal and for the next 45 minutes pointedly avoided my table despite the fact that i moved my plate off to the side.  eventually my friend (who's meal was also terrible) and i got up to pay and the woman at the register was incredibly rude and did not even bother asking us how the meal was.  you couldn't pay me to go back.

my partner and i recently had dinner atkazufor the first time, and the last time.

the initial service was very good but it went downhill once our food arrived (after waiting for 40 minutes).

the dish was flavourless, oily and improperly cooked and service became non-existent. the sushi was loose and fell apart instantly after being picked up. staff never came by to check up on us and we had to leave the restaurant because the food was inedible (coming from people who love authentic japanese cusine).

when we went to pay the bill a rude staff member was confused and angry because she didn't no where we were sitting. and there was no politeness or follow-up to see how our meal went.

to make matters worse a fly landed in one of our sake's and the table we were sitting at wasn't cleaned properly or prepared after the last guest.

this was the first time in my life i had to go to a second restaurant in one night just to get some food, and it was completely embarrasing for my partner.

you should really look at improving the quality of your food and service if you ever want to see repeat customers again.

freshness at its best. forget the sushi train, this is your real mccoy. plum liquor was devine. seafood okonomiyaki for entree was superb andkazusushi and sushimi set was delicate, delicious and generous(perfect for sharing). staff were delightful and couldn't be faulted. quality dining experience in an authentic japanese setting.

where do you take three generations of family members that's both fun and delivers tasty food?kazuon tory never fails to please whenever i have family visiting from out of town. it's always a thrill being welcomed by a hearty cheer from the kitchen when entering the venue and the staff are attentive and helpful. bookings are recommended, but use the phone, not their online booking form (which failed us miserably last visit). having said that, thekazucrew always seem to find a place for you when you haven't booked.

we usually try to score a table up near the business end of the restaurant. the open plan kitchen is highly entertaining and the kids are enthralled by all the activity. some may enjoy the japanese low tables and cushions (which add a dash of authenticity) but i squirm in my seat a lot and prefer to be able to stretch my legs. both types of seating are available.

my favourite dish atkazuis (of course) their famous teriyaki chicken which usually arrives spitting angrily at you from an iron hot plate. a close second are the deep fried crabs that look like baby aliens critters, but are divine when eaten whole. give the salads a miss and get your greens with a fresh vege stir fry instead. all dishes are illustrated on the menu, which not only helps your decision making but also adds a hilarious touch of kitsch.

upon findingkazua while ago, i was intrigued by the suggestion that it was wellington's best japanese.

i have to say, on the occasions i have been there since discovering it, the staff and food and service has been a little mixed, although there is a really nice measure of down to earth service alongside traditional respect and promptness, such as when you are greeted at the door.

i am very pleased to have found this restaurant just a short distance off the main entertainment street here in wellington, it's a very well suited location; a quiet gem.

i like the fact that it has quality and consistency with the food, and the warm feeling the staff express towards the customer's needs.

i especially like how the staff have no problem explaining elements of presentation and prep of the food if you don't initially understand how it works.

a very nice selection of both drinks and food, and a very well designed atmosphere and setting.

i am hoping to make this a definitive weekly visit.

- courtesy.

i've been here two times, and had quite different experiences. the first time, i dined with my partner and had an awesome experience - food, service, prices etc. i was so impressed that i recommendedkazufor my workmate's birthday celebration. we were a group of nine. the service was slow for us, though i saw couples and groups come in after us who finished dining before we even got served. i accepted that, since we were a larger group. what i found unacceptable was the fact that once most of our table's orders have arrived, two people at our table sat for almost an hour with no food. once the waiter was called over and advised of this, he checked what the missing items were, then went to the kitchen. he came back a few minutes later and told us the food would be ready in five minutes. five minutes passed and he returned to the table with two incorrect orders. as we had further plans for the evening, and seven of the people in the group had finished their meals more than twenty minutes earlier, we ate what we were given.
granted, the food was great, but the whole experience was lacking.
to top it off, when the bill arrived, we were charged for $40 worth of extra items that we hadn't ordered, or received.

i'm not prepared to give up onkazuyet, but i will not be returning with a group.