i've been here two times, and had quite different experiences. the first time, i dined with my partner and had an awesome experience - food, service, prices etc. i was so impressed that i recommended kazu for my workmate's birthday celebration. we were a group of nine. the service was slow for us, though i saw couples and groups come in after us who finished dining before we even got served. i accepted that, since we were a larger group. what i found unacceptable was the fact that once most of our table's orders have arrived, two people at our table sat for almost an hour with no food. once the waiter was called over and advised of this, he checked what the missing items were, then went to the kitchen. he camebacka few minutes later and told us the food would be ready in five minutes. five minutes passed and he returned to the table with two incorrect orders. as we had further plans for the evening, and seven of the people in the group had finished their meals more than twenty minutes earlier, we ate what we were given.
granted, the food was great, but the whole experience was lacking.
to top it off, when the bill arrived, we were charged for $40 worth of extra items that we hadn't ordered, or received.
i'm not prepared to give up on kazu yet, but i will not be returning with a group.