juliette et chocolat

good food - some items overpriced - bad service. i ordered the grandma-style hot milk chocolate which was great - very rich, creamy, and well worth the five bucks or so that it cost. i also got some sort of brownie with chocolate cake chuncks and the salty caramel topping (amazing!) - which i considered a pretty good deal because the brownie was a good size and incredibly delicious. my boyfriend ordered a milkshake (white chocolate) which basically tasted like a plain vanilla milkshake - for almost $7.00, it wasn't worth it.servicewasn't great - the hostess was pleasant and helpful but our actual server never came back to give us our bill so we had to go up to the front and ask. overall, i'd recommend the affordable and delish browines - i don't think the other items are quite up to par for what they cost.

so so. obviously it is not bad - it's chocolate after all. but it is extremely expensive for what it is and the ambiance is not that good, ourservicewas quite rude (and long)

sweet disposition. the name caught me immediately. my name next to my addiction. i am a true chocoholic and was excited to sit on the patio in the sun easter weekend and let juliette step in for the easter bunny and give me my fix.

i ordered the chocolate medley (juliette's intense brownie and a scoop of vanilla ice cream served with a melted chocolate sauce) $7.75. it was good, but i wanted more. is that necessarily a negative? perhaps an opportunity to relapse? yes and no. for a specialty dessert shop, i was expecting more of an over indulgence or sugar overdose if you will. as my brother's and mum's crepes arrived, i realized you needed to turn to the flip side for that.

over all everything was delicious andservicewas very friendly and accommodating; adding chairs to make room on the patio and bridging gaps in the language barrier. worth the extra 12 steps...or more from rue sainte-catherine to pull up a seat at the chocolate bar.

we ordered a chocolate fondue. as i don’t like srawberries, i asked the waiter to replace them with banana or something else. he refused to do that and told us that it is only possible with an extra charge. they are not flexible at all and this customerserviceis totally ridiculous. we will not visit this place again.

good food, long wait!!!. we went here for dessert. theservicein the beginning was fine. we were seated quickly on the terrace which was nice. the waitress brought us our water and took our order at a reasonable time. the food was good and came at the right time as well.the brownie is great, the espresso tastes great too.

after our dessert, we ended up sitting waiting for a long period of time. we noticed the same with many people around us. it came to the point where multiple groups were getting up and going to the cash themselves to pay and leave. we remained hoping that the waitress would return soon. we turned out to be wrong. i got up and went to the cash to demand my bill and pay so i can leave. if we didn't do this we would have been late to our next appointment.

good food, but theserviceseriously needs work. i noticed only two waitresses..... it is very necessary to hire more waitresses, especially at dinner time!!!

good dessert, but slow service. they had a real lack of servers when i went, and it must've been really hard on them since the dessert place was completely full of customers. 
the slowservicemay impact your dessert, as ice cream can melt, your hot chocolate can get cold, and etc. 
the desserts that i order whenever i go are always delicious, though, so even though they have slow service, i tend to visit regularly for my sugar fix. 
if you love chocolate, this is a must-try place in montreal.

loved their ivory coconut blondies, it was very delicious with a good cup of milk with it :) would have gave a 5 stars if theservicewere more.. genuine.. i had to constantly remind them to fill my water.

i've been to juliette numerous times and have been disappointed all of those. theserviceis slow, the restaurant is not well maintained ( it always looks dirty...) and as for the deserts, although they are tasty, i've been disappointed as all the ones i've ordered were supposed to be warm and were cold. getting a chocolate fondu with lumps is disappointing one would say. i would much rather go to cacao 70 which is much better !!

the nutella crepe is amazing.serviceis friendly but very slow. great atmosphere! i've actually had one of their meal crepes- ham and cheese- and it was very good as well. their hot cocoa is to die for. definitely a great place.

j'adore la crêpe au chocolat noir ou au lait ou au trois chocolats


-----05 sep, 2012-----

qualité variable.. une bonne et une mauvaise expérience à ce restaurant. le bruit de la vaisselle est insupportable pour les tables proches du périmètre de la cuisine. le chocolat chaud a été servi tiède et presque froid pour 13$ c'est cher.servicelent mais sympathique. je préfère juliette et chocolat sur la rue st-laurent.

un des pires services. c'est vraiment dommage, parce que le menu au juliette et chocolat est franchement alléchant. j'allais à ce restaurant depuis quelques années, et j'ai été vraiment déçue duserviceles 2 dernières fois que j'y suis allée, au point où j'ai décidé de ne plus remettre les pieds dans cette succursale. leservicen'a jamais été réputé pour sa rapidité, mais les deux dernières fois, c'était pire que pire. j'ai eu un poil dans mon chocolat chaud, nous avons dû nous dépêcher de terminer un dessert alors que nous avions 1h devant nous et ce, parce que leservicea été trop long. nous avions commandé des salades et celles-ci sont restées tellement longtemps sous la passe que les galettes au fromage étaient rendues froides dans l'assiette. après qu'elles aient été remplacées et que nous ayions attendu 35 minutes pour manger, il y avait des feuilles de laitue fanées et détrempées dans notre assiette. j'ai demandé à faire changer les verres d'eau, parce qu'ils étaient vraiment sales. et tout ça en seulement deux expériences au restaurant! une des deux fois, la personne qui m'accompagnait et moi étions assises à une table située juste à côté de l'arrière-boutique. mon accompagnatrice s'est littéralement fait ouvrir la porte sur elle à maintes reprises. le personnel semblait trouver cela normal et présentait à peine des excuses... le pire dans tout cela, est qu'aucune des deux fois on nous a proposé un dédommagement pour ces déceptions. c'est bien beau d'avoir une belle bannière et de bons desserts, mais leserviceà la clientèle est aussi primordial lorsqu'on souhaite tenir un restaurant occupé. et malheureusement, il y a d'autres établissements qui servent de bons desserts à deux pas de chez vous...

plus ce que c'était. il y a quelques années, c'était un vrai plaisir d'aller chez juliette et chocolat pour une envie de sucré.

depuis déjà un moment, j'ai enchainé les déceptions en y allant.
brownie à moitié congelé, voire rassis parfois. chocolat chaud qui arrive froid.
crêpe froide, chocolat au lait très moyen.
sans parler duservicequi est constamment mauvais!

j'ai envoyé plusieurs fois des courriels pour me plaindre, jamais eu de réponse acceptable.
leurs 2 succursales que j'ai testé, celle de st denis et celle de laurier, sont aussi mauvaises l'une que l'autre.

vraiment, je ne conseille plus cette enseigne tant qu'elle traitera sa clientèle ainsi.

worth it!. i often regret wasting calories.....but the grilled banana crepe with ice cream and chocolate sauce was spectacular! it was expensive, but it was also huge....could have easily been shared. i unfortunately had to leave quite a bit of it because it was so rich.servicewas great and atmosphere was fun.

disappointed. today i stopped by juliette et chocolat on st. denis to pick up a gift for my prof and gifts for my family back in the prairies. for the few weeks that i have been in montreal taking a french class theservicehere is questionable. it took me a few minutes to gather my thought and figure out what i was going to bring for my prof and home. i asked the server behind the counter how long can the little pots of hazelnut cream stay in the fridge before going bad and her response was forever. (that was really helpful!) the server never smiled once or gave me a response ever time i said thank you. and it just kept getting worse from there. honestly, i would recommend going to the rue st. laurent location. theservicethere isn't the best but its way better than the st. denis location. i'm not sure if the servers there were having a bad day, don't like me because i spoke english or they just hate their jobs.......i hope this comment helps especially friendly tourists who should get decentserviceif they are going to be spending money on pricey desserts.

the crepes are to die for! theserviceisn't amazing but everytime i go it is super packed and busy so i don't blame them. definitely recommend this place for a little dessert night out.