jervois steak house

this is the worst restaurant i have ever been. for the first time, we did not make a reservation but it shows that the restaurant was open. when we get there, it was not.
today it’s my first-year anniversary with my boyfriend and we booked a table for 2 at 5.30pm. we arrived there about ten minutes earlier. the one at the reception who was also the one who served us did not even look at me when we got in. he asked me to wait at the bar counter instead of asking me to go to our table even though our table was ready. he kept serving others until i asked for the second time. the table was real small and i had nowhere to put my flowers. he came and asked rudely to put my flowers away. i was not happy but i still put my flowers on the floor. he asked me whether there was a problem and i said i was not happy with this small table and his service. then he asked me to leave and refused to give me his name for complaint. after all he refused to apologize.

best mac and cheese, oh that truffle flavour
partner claims best gnocchi he has ever had
lovely steaks
pricey but good quality of food

i got the medium scotch fillet which was very juicy, mouth watering, melted in my mouth and very very delicious. for the sides, i would recommend the baked candied kumara. it was so sweet and creamy, the smell of pecans was just hit into my nose.

i’ve been waiting a long time to try jervois and sadly won’t be coming back. we had the scallops to start with, which were not bad but the crackling that came with it looked like the crackling snack you get from the liquor store. we then ordered the wagyu scotch and a petite eye fillet and asked for both to be medium rear, i could honstly say i could have played hand ball or thrown it at the wall and it would have bounced back at me. it was so well done that the knife wouldn’t cut through it. the sides were 30 buks and pretty much out of a frezzer bag, your local bar would smash a better onion ring made from scratch, dokha on broccoli thats a herb for a confused place not a steak house lets keep it simple dont waste your money and save your fuel. don't be fooled by the reviews

we went there for my bfs bday, prebooked and asked if i could bring a cake, they were great and let me bring a cake and even brought it out for dessert with the candles lighted. we ordered the beef tartare and white bait fitter for entre and wagyu sirloin and angus petite eye fillet with truffle mac n cheese, mushrooms and onion rings as sides. the food was amazing, worth the price and the waiter who served our table was great!
the only fault from the night was the waitress who served our main. she served the wrong steaks to us and with a restaurant with this quality would serve the wrong mains which i ended up swapping seems unacceptable (and also she didn’t seem to care much. she served me the sirloin and bf the petite eye fillet.) it may seem like a tiny mistake but you expect a better quality service than this when are sitting at such a great restaurant. but the better side of this story is that they also provided a small dessert for my bf as i prebooked for his bday which made him feel very special. would have been a 5+ night but what a shame she didn’t care to serve the right mains, it was almost like a perfectly ironed white shirt with a tiny drop of something on it.

absolutely amazing! glad my partner took me out here for dinner for my birthday! will definitely be back again

the service was great. the entrees were tasty, but the wagyu steak was undercook and the sauce is way too salty. the lamb rack was good.

the place is so cool giving you a rustic ambiance. the food was great. the steaks we had were cooked to perfection. great service and amazing staff. highly recommended!

i had the 300g wagyu scotch, the right corner of first photo. i knew it’s going to be good by the marbling of the meat 🥩 i love how they bring out the raw meat for customers to see before cooking them, so we can get a better idea of what we are ordering, in terms of size, meat type & thickness! especially for non-seasoned steak eaters, this is helpful. i asked for medium-rare, but when it came out, it was more like medium (i wish i took a photo of that, barely any sign of red) but they happily took that back and made me another. they said my preference is actually rare 🤨 i’ve always ordered medium-rare for my steak though. in any case, i liked how it came out the second time, please refer to the last photo. overall we loved the steak served and cleared our plates 👌🏼 i also highly recommend the baked kumara pecans for sides, the kumara they used was very sweet and went perfectly with the pecans sprinkled on top!

we've been coming to jervois steak house since they opened and have always loved the place but this time was definitely a letdown to the point where i'm not sure id be back in a hurry. when we sat down, the table next to us sent their steaks back for being undercooked. after watching this happen we were of the opinion that "who in their right mind would send back a steak unless it was completely uneatable" and wrote them off as difficult customers. when our steaks arrived they were massively overcooked, we asked for medium rare and these were well done.. when we pointed this out to the waiter he was very defensive and told us we were wrong. he then had the nerve to suggest it was the poor lighting in the restaurant and that we should shine the torch on our iphones on it to get a better look. until i cut into the centre and showed him then he told us he could send them back but because of time constraints we couldnt wait another 20 mins for some new steaks. we both struggled away through them but couldnt continue and left most of it. the sides at $10 each weren't much better, the chips were so overcooked we could barely eat them, the creamed spinach which by the way is usually amazing and a personal favourite over the last 3 years contained no cream that we could distinguish and was just a bunch of blended spinach and the rest of the sides were massively under-seasoned. it just simply wasn't enjoyable and if i'm completely honest i might as well been at cobb and co. that's how underwhelming it was. i'm the last person to ever complain about food in a restaurant as i feel empathy for chefs who work hard in a kitchen all night, and have never sent back food in my life never mind give a scathing review on zomato.. as long as its roughly ok i will happily eat it but this was simply not up to par. i think if you are charging $53 for a steak and have the word steak in your restaurant name then you should above anything else be able to cook the steak to perfection.

after being told to come here as its apparently "the best steak place in auckland".... we were let down, especially for a place that has a 4.7/5 star rating. what sounded good on the menu and presented well... thats all it was. 4 of us attended, 2 sent their meals back as it was under cooked (i was also going to send mine back but couldn't get bothered waiting). we asked for medium and medium rare and got a piece of beef that looked like it had been on a cast-iron pan for a min on each side. all they did was chuck it back on and serve it back. the beef was cold. the pulled lamb was way too salty. only good thing was the service by the waiter (as they show the cut they're going to be cooking you), the mash kumara and my mates t-bone steak. went to pay the bill, the guy didn't seem to care about our feedback about the experience we just had. spent over $400 here and definitely won't be reattending here. rather go to the grill instead, wouldn't recommend this place at all.

had my eye on jsh for a number of years and was able to make it over to this part of auckland for once so i went for it.

its a two level restaurant thats beautifully outfitted and very intimate. service was quick and attentive.

the calamari was different to what you would usually expect but i think the black bean puree and tomatillo salsa actually lift this dish into something else. a mexican inspired dish? where the calamari is an element of the wider dish. i really liked it.

for the mains there are numerous steak options as well as what you would typically find as alternate mains at a steak house. i saw venison and i was sold. done rare with cafe de paris butter what more can you want. perfectly cooked and a fantastic cut.

highly recommend this place or pravda if you are in wellington as i think they share a menu in the steaks department.

me and my husband came here for dinner last night, this is our 3rd time. we ordered the oyster, buffalo mozzarella, the a5 wagyu, the market fish along with the fried and mac n cheese. overall the food was good, although we order medium rare steak but the it turned out toward well done. the waitress was good. however, the guy at the counter ruined the experience, i reckon he is the manager. he is really impolite, his face showed that he did not welcome us, he did not even ask how was the meal, this is so unprofessional. this is my 2nd time i have to experience this. i wouldn’t come back if i see his face and manners like this.

if you like a nice steak,this is the place to go! amazing atmosphere and a great costumer service.
but what makes this restaurant great is definitely the food. the rump,the scotch fillet, the side dishes,even the scallops for entree were top notch.
highly recommended and a place to return for more amazing meat.

super busy place yet food came out quite fast! we got the sirloin a5 wagyu and i think scotch or eye fillet.. everything was delicious but wouldn’t recommend the calamari. the wagyu is something you definitely have to share as it gets too rich after a bit. one of the best steak houses i’ve been to. dessert and drinks was really good too! would definitely be back!