an otherwise great evening turned cold...literally.. on a beautiful autumn night, the large patio was atmospherically lit and despite it being a bit cool, the outdoor heaters were on full blast allowing guests to comfortably enjoy dinner outside listening to a live jazz band.
this is worth noting because of what follows.
in serving our entrees, the waitress accidentally knocked over a full glass of ice water on my dad’s lap. my dad (who’s in his mid 70’s), did not make a huge fuss however he was quite cold the rest of the evening and obviously rather uncomfortable sitting in a pair of corduroys that were soaked through.
the waitress apologized profusely and as water had spilled on his entrée as well, she had the kitchen make a new order. however when the bill came, i expected to see some sort of acknowledgement of the inconvenience....right? wrong. fully charged for every item ordered. i was completely shocked. i eat out a lot and when accidents happen, the establishment usually backs their staff up somehow – desserts on the house, drinks or at the very least, the dinner of the person this happened to. my dad chose to give her the full 15% tip which i would’ve agreed with had this incident been acknowledged but nothing was - hence the review. food was good.atmospherewas good. customer relations = 0. surprising given that the restaurant is located in a tourist area where you would think customer service and hospitality are of utmost importance. but then again, it’s obvious that these guys are not looking to nurture return business in any way nor are they concerned about competitive business. i for one, will not be back and will not offer a recommendation. montreal has a ton of fantastic restaurants in great neighbourhoods all around the city – there is certainly nothing here that can’t be enjoyed elsewhere where the level of customer appreciation is exercised and shown at a level befitting the establishment and its’ environs.