imperial pizza

bestpizzaplace in town, hhoffaith is clearly too stupid to eat food. i read the reviews of hhoffaith and felt the need to defend these guys. they aren't customer service focused, i'll admit. they are incredibly busy due to having the bestpizzain the buffalo area since bozanna's closed. the first review really seems to lean on the handicap of the customer that got a mistaken order, like it is somehow relevant. handicap people try and take advantage of others as well. if he was throwing out his order because it was not anything he wanted to eat, he should have called that day. it's common sense and i wouldn't have believed you, either. what is the alternative? freepizzato everyone who complains? be realistic. their second review is the same exact scenario. they've never once made a mistake on my orders, but i have worked at some pizzerias and i have gotta say, this must be your fault. decide what you want before you order, write it down and then order it.

crazy good pizza, soft crust and lots of sauce. toppings are off the hook and i prefer a basic cheesepizzabut the temptation to order a topping because of the generous portions is very real :)

imperial will forever remain my favoritepizzain buffalo. the sauce is fantastic and thepizzais always consistent. the wait time is never more than 25 minutes.

i can't believe i've lived in buffalo for 72 years and had never had imperialpizzabefore last night. it was superb: tender crust, quality toppings and huge slices. friendly service too. easily the bestpizzai've had in years.

bestpizzaplace around !. i must say, par excellent! the food is delicious and plentiful.
we orderedpizzaand wings first. thepizzawas huge, covered with tons of the topping we choose (pepperoni&mushroom). the pepperoni were large and not burnt.same with the mushrooms. the sauce was not over done and slightly sweet, plenty of cheese, and the crust was cooked, but not burnt.
the wings were normal size, not too greasy,not over cooked, and done to order.
the next time we ordered, the subs and hoagies (steak /w mushrooms,onion and peppers and a blt sub) were loaded. i could only eat half of it.the order of fries (real potatoes) were in a calzone box packed, plenty enough for 2.pizzalogs, and mozzarella sticks (6 per order) were good sized and yummy. this is now our new order outpizzaand sub place. (we were 10yr customers of bellas pizza, whose quality is sorely lacking now.)
the menu on urban spoon is about 15 years old, so the prices are higher now. if you want cheap, order from broadway bobby's. if you want good food, imperials is the place to go! a little more expensive, but worth it.

the bestpizzain the land... i am never disappointed by imperial

best in the city. i live in north buffalo and work for the city of buffalo and our guys getpizzafrom everywhere they have the best hands down .but i do find when ordering a sheetpizzait's not the same for some reason .

bestpizzaever! every time i am over by abbott i have to stop and get a sheet for the family.

rude. ok, i know it's south buffalo, but do businesses have to treat customers so rudely? this is not the first time my order was incorrect. when i phoned to explain our problem, there were no apologies and no effort to correct their mistake. ehh ... not worth going back there again.pizzasauce is bland anyway. and expensive. i love broadway bobby's in lackawanna. imperial is overrated on all counts.


-----15 jan, 2014-----

inconsiderate to customers. a couple days ago my husband placed an order at the request of my brother, who is now a wheelchair-bound amputee living in orchard park. he had been a frequent customer of imperial over the years, especially when he used to live in the area. as he is unable to drive, my husband picked up his two subs. that evening when my brother opened them up, he discovered it was the wrong order - a tuna sub and a something-that-resembled-sausage sub, not the turkey and steak subs he ordered. today i phoned imperial to ask if there was anything they can do for him, since he had paid for and given the wrong order, has been a customer for years, now an amputee, and was unable to drive back that night for replacement. i was referred to the manager who flatly stated that my brother should have called the day it happened, and that there was nothing they can do for him. how inconsiderate. my brother threw away the order and lost his money. thanks for caring for your long-dedicated and handicapped customers and doing such a great job with filling your orders, imperial. you can be sure we won't be calling again. you conscientious attitude and outright rudeness towards your customers is not admirable. hope when you are old or dependent on anyone, you will be treated with the same kindness as you show others.

best pizza...but.. the best but expensivepizzain buffalo, if ordered with medium crust. regular crust is to bready. rude mennising employees seem to get distracted from what they are doing to glare at waiting customers. definite management issue. norms on broadway and later in cheektowaga was #1 until norm retired. wish he'd come back. imperialpizzatastes amazingly similar to the well established boccie's, clubpizzaand norms pizza. hard to say why. great pizza, management needs improvement.

seriously?. great food but not even worth dealing with the rude employees. i used to suggest it to friends and family but i wouldn't put them thru that forpizzaand wings when there are hundreds of options.

best food from denver to buffalo. i have moved from buffalo to denver 13 years ago and have never found food that can hold a candle to imperials. from their wings to the subs and all the types ofpizzain between. they truly are great.

poor management!!!. i have been a customer of imperialpizzafor years, however i will never order from them again!!! i called to place an order and was put on hold. i was able to hear the workers in the background, and it sounded to me like they were either arguing with each other, or a customer. after more than 5 minutes i hung up and called back. it was 10:45 on a monday night, so i asked if they were still delivering. i was told yes, so i ordered a mini sausage and cappicola sub. the girl said, "so you want a mini imperial" and i said, "is a sausage and cappicola sub an imperial" and she said yes. i said okay, can you have them fry the cappicola. she told me it already comes fried. i thought that was odd, every other place i order from fries the cappicola when they make the sub. i also ordered a mini ham sub. our order was delivered at 11:20 and when we unwrapped our subs they were both wrong. my husband received a steak, cheese, and mushroom (which is an imperial) sub and he doesn't even like mushrooms. remember i even questioned her to confirm it was sausage and cappicola. my sub had no tomatoes on it, just ham and lettuce! they close at 11:30, so i called the next day and explained to the manager what happened. it was like he didn't believe me because he said he was there and the girl who took the order has worked there for years. why would i lie??? i wasn't expecting a freebie, but i should have been reimbursed for their mistake. he did say if i still had the subs i could bring them in and have them remake them. i didn't save them because my husband was so pissed he threw his out and i did eat mine after i sliced my own tomatoes and put them on!!! it cost me $17.00 and a $3.00 tip for the delivery, and this is the response i get from a manager! they do have great pizza, but this is buffalo and there are plenty of other places i will give my business too!!! i will be sure to let anybody i talk to aboutpizzaplaces to know of my experience and refer them to other places, such as bella.. abbott.. pasquales.. and the list goes on!!!

decentpizzabut the veggiepizzawas so overloaded it was too much. would try again, maybe just a cheesepizzathough.

lies. made an order for a halfpizzaand 20 wings and they charged me nearly $40 dollars and the delivery guy said the prices went up, total bs, will pay to close the place, or send every over to bellapizzawhich will take great care of anybody for a fair price and great food