this place! guys, watch out before anyone randomly suggests you this place. this place is good for a person who can wait for an hour to get one's ordered food in the table. extremely slow service. i have never been to a place worse than this in terms of food and beverage service staffs. pathetic service. today, we were here for our lunch (myself with my parents and sister). i came here to have something authentic and special, since we don't get that in kolkata. we had ordered for 2 assamese veg thalis, fried pigeon meat, o-tenga'r shital maas and gorai maas pitika. we had to wait for almost 45 minutes for the food to arrive. meanwhile, we see on other tables that the guests are being served complimentary soup. on asking about our share, the steward bluffed saying that he didn't want to serve because the soup was too salty to be served to us. he bluffed right on our faces when we could see other stewards serving the same soup to other tables. we didn't want to argue so we kept quiet. later after waiting for like 45 minutes, we get our food. we have been here quite a few times, so we knew that the rice and dal of thethaliis unlimited. when we asked for a second helping, the steward straight away refused to serve us extra rice. the injustice was not at all expected, also the ill behaviour. even after all this, nobody came to attend us. we had to keep waiting for our steward to come up to us. also, there are some lady stewards in this stand-alone restaurant. i really appreciate the participation of girls in the service sector. but then, the worse part was seeing them badly groomed with no hospitality etiquettes. while the guests are dining, i could see the girls sitting clumsily at a visible corner near the entrance, right in front of the guests. i personally do not appreciate the hospitality of this area. food was good but was limited for "us" (as the steward refused to serve). therefore, unfortunately i won't be returning to this place at any cost. they just lost one customer today. and if this continues, this place will keep losing potential customers with every passing day.
i hope they pay heed to whatever they want to do with the beautiful place they have. make the most out of everything and try attract more customers. wish you guys good luck! 👍