fortuna

one of the most popular buffet restaurants in auckland. full of people, must book early. had lunch together with 21 people there, split into 2 tables. got a bit of challenge on arranging the tables, guess the manager needs additional customer service centric training. foodwise okay you can enjoy selection of international food from entree till dessert. did enjoy mytimethere. not so expensive.

i guess you really get what you pay for here. it wasn't anything great.. you have atimelimit of 2 hours but you really don't need that muchtimeas the foods not to a high enough standard that you'd want to be continuously eating for that entire period - so the foods extremely bland there's little/nil variety but then again it's good for a buffet. the wait staff are good, attentive, nice. i get the feeling skycity wanted an upmarket buffet restaurant at a reasonable price - i mean they do have a good foundation for a really nice place - like the location, staff etc. but the foods definitely letting the place down. i'd go back but not in a hurry...

came here for dinner to celbrate my students graduation.
really nothing impressive here. we paid extra to get unlimited refills on drink. anothertimei came here there was oysters (before the renovations), thistimethere wasn't any.
the curries ok, ham pretty good. eight is still 10 times better.

we've been to fortuna many times over the years and they"v improved leeps and bounds since they"v moved up stairs from there original outlet,the service is much better the food quality wise better,but the last few times we've been,same dishes,they need to mix it up fromtimetotimeto keep the punters interested..price wise still value for money....as other buffet restaurant in auckland not up 2scratch....

no stars! no recommendation! do not waste your money ortimegoing to fortuna. we booked for a family of 22 initially but 2 cancelled last minute. we had to pay a cancellation fee which is acceptable. it was a birthday celebration for 2 members in our group and expected to sit together at one table which was totally possible with all the space available. however, we were seated at two different tables!!! to top it, you get told to leave after an hour and a half. with a big group such as this you would expect they would give you at least half an hour extra as it is a family get together and catch-up. we were told that one person have to cover the bill for everyone!!! yes! outrageous indeed! they have visa pay points/machines..why couldn't each family, or couple or individuals pay for themselves with their visa or mastercard a as we do at all other restaurants???!! everyone ended up having to go and draw cash so we can pay the bill all in one! to top it we were overcharged by $100!!! we queried that and lucky we did!! not even an apology for their mistake!! never again! everyone was super annoyed by this. rest assured none of us will return nor recommend this place. the food was not worth the hassle at all! zero stars would be our rating!!

i’ve only been here a couple of times and this review is based mostly on our most recent visit for my husband’s birthday. it is best to book in advance because they get very busy and remember that there is atimelimit for the buffet. make sure you clarify with your servers whattimeyou begin, and whattimeyou end to avoid any confusion.

ambiance 3.5/5 – the ambiance is quite average. there was ample seating though and the restaurant was well lit. for some reason i remember it being much bigger than it is now haha. we didn’t find it hard to navigate through the buffet and we appreciate our location in the dining room as we were very close to the food. for a buffet place, it was well presented but i thought the décor could be better.

food 3.5/5 – we came here with a big appetite because it was a buffet. i really enjoyed the hot drinks on offer. the hot chocolate was suuuuper good that i had it a secondtimeand it was actually the last taste i wanted, so i had it before we left. i didn’t enjoy the salads much that night as the dressings were not as pleasing to me personally. i was so excited about the potato salad, but i felt the radish didn’t belong. i liked the prawns and mussels, but thought it could be fresher i suppose. we really enjoyed the champagne ham. the steak looked really nice, but was very tough to chew ☹ i really liked the garlic bread. there were a lot of hot food on offer, but not everything was enticing to me personally. i wished they served more “familiar” options. i have a similar sentiment with the desserts. lasttimei went there were eclairs and a blueberry cheesecake. they had a lot of options still for dessert and everything looked lovely! but the flavours were just too different. in saying that, i did have the strawberry cheesecake (which looked like a mousse) and the fruits for dessert. hubby really enjoyed the soft serve and toppings. i loved the cheese and crackers and the bread ranhge on offer. i also really loved and enjoyed the taco/burrito/nacho station. in the end, we were still very full and if you were creative, you could mix and match a lot of the food on display to make different things 😊

staff and service 5/5 – everyone there was so lovely and kind. when hubby and i were inquiring about other drinks, the server who assisted us was knowledgeable enough to offer the unlimited soda option for my husband. staff were always smiling and they were very attentive (sometimes too attentive as onetimethey took my un-finished burrito that i was still eating, but that’s no biggie!).

total: 4/5 - overall experience was good and we think that we would like to give it another try. looking forward to our next visit!

pretty ok place.timelimit is a little annoying but desert it good. sushi at dinner is good too but other food like chicken and soups/casseroles aren’t the best. limited range actually

i’ve here for 3 times already. this is the most affordable yet elegant place to dine-in in the city. but you need to book ahead atleast 3days since this place is always fully booked. onetimei tried to walk-in but there was no vacant. they have huge variety of foods from seafood,veggies,meat,soup,asian food,european food,etc. if you are planning to celebrate your birthdays or any important celebrations, try to book this place. the negative side for this buffet restau, is the parking. the parking is so expensive. almost half of your total expenses goes to the parking fee.

my favorite lunch buffet place in auckland. come here a number of times. eachtimefelt satisfied with their food and services. great value for money. lots of deserts to choose from. if you have sweet tooth as me, you will enjoy their lunch. drink price is very reasonable too.

had a special occasion to celebrate at breakfast this morning with family. we weren’t guided to our seats so had to walk into the restaurant to find where our family and friends were. i was so disappointed and really let down that the food was horrible! i have been a few times before for breakfast and today was just horrendous. from burnt croissants, over cooked hash browns and then to what tasted like out of date eggs! many let downs with the food and will not be returning anytimesoon. what a shame for what’s meant to be a great dining experience.

fortuna is our go-to-place when we can’t think of any special resto to celebrate special occasions or when we have family and friends visiting us from overseas and we want to take them to somewhere impressive - and fortuna never disappoints us. both lunch and dinner buffet have a wide range of choices for entrees, mains, and dessert.

one thing that i am most impressed is the quality control and the menu is changing regularly; though that means that you’ll gonna miss out on your favourites nexttimearound 😉. staff are very polite and professional, and the place is spacious even during busy times.

you need to reserve a table beforehand and be advised that there is atimelimit of an hour and a half for dining (which is quite long enough unless you spend moretimeflicking your phone). the price range is also very reasonable.

fortuna is highly recommended!

came here for lunch buffet on a saturday. the staff were nice and got us seated pretty quickly. they have a decent variety of food and quality is acceptable considering the cost. disappointed with the desserts section though as there was not one dessert item that i really enjoyed. biggest complaint would be that they try to accommodate too many people at once. most of thetimeat the hot food section there is no order at all... people like to push in front of others which made the experience frustrating. hopefully they will have more staff stationed by the foods so they can help serve customers in order.

lovley layout, awesome customer service alright food but some of it was bland although some was good. dessert is nice👌 enjoyed mytimethere.

i went there for dinner. there isn’t much variety and the food is pretty standard/average (fish bites, pizza, sushi etc). the venue itself is nice and there’s always plenty of parking. service was ok. i wouldn’t recommend booking right on opening because the doors don’t actually open until then. if other patrons arrived before you, you need to wait for them to get sorted at reception, meaning part of your allottedtimehas been used waiting.

i’ll start with the good points. definitely value for money. good range of spread, although quality is inconsistent especially with the hot meat dishes where a little seasoning could go a long way! the desserts are the highlight, passion fruit cream topped mini pavlovas were to die for. now for the bad. the service was shocking. it’s a busy restaurant especially on a saturday but the reception staff were inattentive. it was our firsttimevisiting and no one explained the seating arrangements so we chose our own. halfway through our meal we weren’t so much asked as told to move but no one offered to move our plates, drinks etc. what a shame.