spottyservice- good food.. i live on the same block as this restaurant and have eaten here many, many times. the stories are true... theserviceis the worst part of this restaurant. i think they like to keep the business in the family and refuse to hire additional employees... so sometimes when it's busy they just don't have the staff to handle it.
anyway, the food is good. the duck is exceptional and i would recommend that, but their curries and spring rolls are also good. i like the volcano chicken okay, but i don't like that it uses onions and broccoli in it. i'd prefer just a lot of cabbage and carrots, personally - and that's what everyone else in the city uses in this dish. they also use a 1-10 scale for spice... and they are the most consistent of any restaurant as far as this goes. i like a lot of spice and i've found that a 6 is a sure thing for me... i occasionally get burned by a 7. i would recommend getting a level or two lower than you think you can handle just to be on the safe side.
the food is good, theserviceis very spotty. if you call to make a take-out order, they may not answer the phone the first two or three calls. my worst experience was in a blizzard when i walked in to pick up my take-out order, walked home, and opened my food to discover i only got one container of rice when i should've gotten two (one for me, one for my girlfriend). i walked back in the blizzard and let them know i only got one rice - and the girl gave me an attitude about it and said something along the lines of "i really thought i put one in there". she basically said it in a way that accused me of lying to get an extra free rice. i really didn't appreciate it. once again, good food, very hit-or-miss service. it's no king and i, but it's very decent - especially if you don't care about the service.