first of all, it's location is almost at one end of surat. extremely isolated and poorly connected through transportation like rickshaw, ola, uber etc.
the location provided on the map is atleast 200-300 mtrs far from the restaurants entrance and exit.
i was provided waiting time of 15 minutes when i reached at 9:00 pm. but he wrote my name on list of 9:45. when i questioned him so, he said this is just procedural, and i would be given a seat by 9:15. this being my first time in this place, i agreed. when i arrived at 9:15 he asked me to wait till 9:30, which again i politely did. again, i was asked to wait some more. when i complained to the person in-charge, he said since your name is on 9:45 list, the seat would be given around that time only !
if the first person would have been honest right at the beginning that i have to wait for 45 mins during my peak hunger time, then i could have made a fair decision whether i have to wait here or leave... but what the restaurants staff did was unfair and unscrupulous !
on top of all, the restaurants have huge boards, right from the moment you enter their big campus which is very huge, reads "we accept cash only, no cards".
irony that the pm who's pet project is to make india "cashless or atleast less cash dependent" has such big restaurants boasting of dealing only in "cash" in his home state !