extremely disappointing experience, especially from management and would not recommend to a couple or for a special occasion.
we made the reservation a month in advance to celebrate my one year anniversary with my partner. our reservation was at 4:45pm last night and though it was near empty, we were seated in only worst possible spot, on the bar of the kitchen, in the corner, next to the till. it was also very disruptive constantly hearing the kitchen staff being ordered around. due to this, we requested to be placed on a floor table made for two people as they had six tables visibly available. we were told by the manager on duty that night that we couldn't move as the seats were also reserved.
these six separate tables were left empty for 1 hour and 40mins till they finally began to rearrange seats for a group which hadn't still arrived. we left shortly after seeing this, as we then had to make payment to the manager (who didn't ask how our meals were) and gave her our feedback on our experience and suggestions for what she could have done better. she made poor excuses, changed her reasoning, contradicted herself whist being defensive, then finally admitted in the end that she was actually in the complete wrong, but then talked down to us as if she just wanted to get rid of us. at no point throughout all this was there any effort to compensate us which was also very disappointing and did not leave us feeling like valued guests.
our dinner was extremely underwhelming as well. we ordered the set menu, where the main lamb dish was overpowered with garlic making it extremely difficult to consume. not once during our entire dining experience were we asked about our meals or if we were okay. i highly recommend their staff to be re-trained on basic etiquette and review their internal processes for how to manage their reservations to avoid this level of customer disappointment.
i would also suggest adding the option for guests who book online to state what the occasion is (anniversary, birthday etc) as well as whether they are after a floor table or kitchen table to avoid any future disappointment. sadly, we have been left with the memory of this for anniversary. i really hope this feedback is taken on board.