worstexperienceever.. myexperienceat cibolo moon. first impression. we walked in about 11:30 am and were seated outside of the dining room. it was good until we sat down.
(allow me to create the persona of the wait staff. think of these stuck up brats that think they are something extra special just for working there. they walk around expecting someone else to do their job with their nose so high in the air that you mistake their nostrils for their eye sockets. and their attitudes: terrible.
first: our waitress, after taking our drink order, blaitently ingores questions about the entrees. (i'm a pilot, i speak loud.) and then she walks off... and we wait..... and wait.... finally, after a few seasons pass as well as my hunger, the drinks arrive! (two teas) *remember the teas.
second: i ask about the food again. what does she do? gives me (the customer) attitude. so i grit my teeth and take it. i order the bbq sandwhich. my wife is so disgusted that she doesn't order anything. and again we wait, except now i'm upset and i start paying close attention to whats going on. food preparation time: average at best.
food arrives, the waitress slaps it down on the table and again, walks off, which i assumed she was going to get me some silverware.. wrong. keep in mind, when we sat down, the tables are empty with the exception of a nice looking candle. so we're sitting there, no sugar for our teas, no salt or pepper for the food, and no silverware. my outrageously expensive sandwhich is getting cold...
as i'm sitting there, my blood starts to boil. i count *8*, eight, ocho, waitstaff, standing around talking guys hanging all over the girls, while the manager hangs on the hostesses.
so i get up, i have to walk over and ask for everything myself and still they didn't bring sugar. food presentation was good, the bbq sandwhich itself was a different story. it tasted just like the hill country fare ready to eat bbq in the can. i've cooked better bbq myself.
summary: extremely disappointed. the manager needs to be fired and that restaurant overhauled because they are losing business every day because of the extreme lack of discipline. i will not be returning to cibolo moon.