service issues. i've had badserviceat the church brew works several times before, but my latest experience will definitely make me think twice before returning...
i brought a friend who's not just a guest in pittsburgh, but to our country. i wanted to show him the most spectacular brew pub in america. the physical structure did not disappoint, nor did the beer. but the waitress was perhaps the most unfriendly, inattentive server i've ever had. she even copped an attitude when i asked her to explain the beers to my friend, which struck me as odd because a. it's her job, and b. she should know more about them than i do. turns out she didn't.
when we did get our food, we had to wait until we caught her attention before we were able to request silverware to eat it with. again, delivered with attitude.
our beers went unfilled, and we would have ordered more food if we were offered, but instead we decided to get the check (then headed to the sharp edge, where we were treated very, very well). incidentally, we seemed to have woken up the hostess on our way out, who then half-heatedly mumbled good night as we left.
i have to wonder what the cause of the poorserviceat cbw is. is it the management's treatment of the waitstaff? if not, do they even screen prospective employees, or do they just hire anyone with a heartbeat? i've actually seen a waiter be so rude to a customer at another table that i thought about intervening and giving him a piece of my mind.
i've sat at the bar before and been ignored. when i've not been ignored, i've been treated like an idiot or some kind of undesirable person, even though i'm absolutely polite and respectful.
it's sad, because the cbw is otherwise a jewel of an establishment.