good food but can be frustrating.... positives:
excellent food, especially for a chain restaurant. best grilled chicken i have ever had... prices are quite reasonable, lots of choices... really, really good food... waitstaff are friendly and they try hard.
negatives:
they seem to always be understaffed, with the exception of hostesses. waitstaff is always slammed while 4-5 people stand up front not doing much. always a wait while you stare at 8-9 clean, empty tables. your tea glass will sit empty even though your server is busting their butt. never once had a manager ask how things are and we hit this place at least once a week.
this place will thrive for now because the food is that good. they will slip in the future however if they dont change things up a bit. people will tire of waiting 20 minutes on a table while seeing them sit empty, while the 4 high school girls at the podium act snotty. also, the servers have no problem telling you that they are over-worked and under-staffed and that is never good, long-term.
c'mon management, this place is a jewel... there are too many new options coming up in norman and moore for you guys to ignore your weaknesses, people will get tired of it and go elsewhere.