one of the worst experiences. absolutely one of the worst experiences in history of eating. came in with a party of five. from the start, the service was poor. walked in, no employee to be seen to seat or greet us. when one did show up, another followed with her drink, that she stirred while awkwardly telling us there was a party inside and there was one table and outdoor seating.
while being walked confusingly by two staff members, the bar tables scattered with laptops, paperwork etc. office in the dining room is a little confusing.
after an extended wait on drinks/appetizers, we ordered something relative of a fondue disaster. the cheese was half-melted, thick, and greasy. it had obviously been microwaved. it was served with a few raw tortillas and a thin salsa. together, it tasted like spaghetti-o's in a flour tortilla. gross.
i ordered the pakal shrimp as did another guest i was with. the shrimp were chewy, grossly over cooked with the tail on. so in addition to having to eat chewy shrimp, i had to saw through the tails to remove them. the portions were relative to the price. aside from the overwhelming flavor of bottled barbecue sauce, undercooked rice. the plate resembled something between a soup, an etouffee, and a paella.
i promptly returned the plate as i found it unedible. i asked for whatever was quickest as everyone else was attempting to eat what they had ordered (i tried everything, nothing was good). they brought me out a tasteless pulled pork with a watery ramekin of black beans and a spoonful of bland rice. i had to ask for tortillas.
aside from the food, it was clean and well kept up with, but it was poorly lit where we were sat, and during dinner there was the constant sound of a dumpster/trash compactor going the entire time. i would of much rather of listened to the dining room inside then a dumpster.
while we sat, we watched the dishwasher carry dirty dishes (pans, plates, everything) through the outdoor seating area. if this wasn't enough. all the members of the kitchen staff were out on the back patio smoking cigarettes while we were eating.
when we received the check, they had still charged us for the 20 dollar shrimp dish that i sent back, instead of charging me for what i actually ate which, all in all, wasnt worth paying for. 140$ for dinner for five, i would rather have gone for fast food than go there.
the server, was polite, but was completely out of his element with dealing with my complaint. service was slow for us being the only visible table other than the "party" upstairs.
will not go back. would not recommend.