birthday lunch...ruined by the small stuff. after hearing of cafeteria 15l, i anxiously waited to go for my birthday with my work staff. the food sounded good and something new to the area sounded great. i was looking for my new favorite place. to my dismay, it did not live up to the expectations. since we were on our lunch and had 5 people, as a courtesy, we called ahead and were told there isn't a wait and there was a table available for our party, but we couldn't reserve it for the birthday lunch. we arrived excited to the new experience and were told it was a 25 minute wait. all while a table for five was open and ready to be seated (but saved for someone else). after standing around talking, we were pushed to the cool, hip, lounge area to relax and wait. a co-worker eventually went and asked if we could be waited on at the bar area tables since we were on our lunch break, they said it would only be about 5 more minutes and suggested we just wait. another 10 minutes went by, still no table for us. however, others waiting were even offered the same table we asked to be waited at. they were even served food in the lounge area and received their food before we even were seated. aniceperson came and asked every single person that all got there after us if they wanted water while we waiting. all of them got water before we asked for some. finally after 45 minutes during lunch and after speaking to anicelady that looked like a manger, we were apologetically seated (innicecomfortable white seats).
even after we were seated the service took forever and my co-workers told me i had to close my menu and set it down for the waiter to see we were ready to order. that isn't the way customer service works, is it?
warning: the iced tea is tropical? i wished the menu or waiter warned me!
our appetizers were good (unique tater tots and spinach and artichoke dip).
our group wasn't too impressed with the food as a whole; it didn't have that wow factor that people are looking for in the current market. i went with the trout sandwich and didn't finish it. after finding bones in the trout, i couldn't stomach finishing it. maybe the fact that it was sort of ground up fish was part of it as well. i was expecting a whole fish fillet on bread. also, you should buy your bread from the bread store on j, it is much better than the bread on the trout sandwich.
sadly to say, i didn't find my new favorite restaurant: a place to recommend to friends or rave about online. i always give places a second chance to impress, but it will never be at lunch. in today's market, customers are looking for a wow factor in products and good customer service. i smiling host when a person walks in the door would help. customer service is about showing customers they are there to serve you and assist in making the customer happy. i didn't see this at cafeteria 15l. the small things count. but the décor was nice