guwahati's 1st 5 star hotel was on my card for a review. i am writing this review after my 3rd visit to the braggers domicile. walking into the hotel might give you goosebumps, seeing the elegance and the security elements but soon after it merges up with its the shoddy, tawdry hospitality. this world class chain of hotel doesn't actually live up to its name in terms of service and hospitality (specifically in guwahati). the hospitality quotient was missing and it was there in all my 3 visits. the waiters don't pay you enough attention (you would fell that you no longer exist to them), you have to wait for 10 mins to get your water refilled, staffs don't bother to guide you through the menu are some of the things you might encounter on your visit to the epitome of tawdry hospitality.
the food actually lacked the right essence to please my taste buds. moreover barbecue nation is triumphant in terms of maintaining the equilibrium of hospitality and food quality. being a 5 star, the food quality and the service should match up to your expectations, which sadly doesn't. you only get the ostentatious ambiance to your plate which sadly doesn't fill you stomach. on my 1st visit i opted for the buffet which costs around rs 878 (for dinner inclusive of tax). yes, you do get some varieties in salad section, such as salamis, scissor salad etc. the main course also had some innovative inclusions such as baked chicken, fish in oyster sauce, but the wow!! factor was missing. the food is actually not that bad but definitely not the standards of bragging about.
the buffet would cost you rs 878 (inclusive of all tax) mon - sat (dinner or lunch) which was way cheaper than i expected. but only on sundays they will charge you rs 1268 (inclusive of tax) as there would be unlimited mock tail available.
food quality - 6/10
hospitality - 1/10
value for money - 5/10
ambiance - 8/10
bragging and swagging - ****free****
p.s - some hospitality refinements along with food quality management would get this place up to the standards of a 5 star.another visit - perhaps.