the comment made by one reviewer about there being preferential treatment and service accorded to some patrons and not others sums up all of my experiences at the burgundy lion and underlines the lack of professionalism allowed to thrive and flourish. i don't have the patience to put up with a school cafeteria mentality where the supposed cool kids are going to serve their friends first, ensure they have attentive service and act as though the other paying customers are to be only served between inside jokes with their friends. all that being said, i just want to pay my money, be served and treated as equal to customers and enjoygreatfood, which is difficult at this place because the employees are allowed to act as if they are doing customers a favourite when it comes to seat selection and service levels at the table. many of the staff are even too cool to smile or even be friendly as they honestly feel they are doing customers a favourite. very warped perception of reality in the burgundy lion.
-----17 may, 2012-----
the food and service are way below average. the food is way below average. i had the tasteless portobello burger. another problem is that while the place obviously hires their young and trendy male and female waiters based on looks and not their customer service skills or waiting experience, what you also get thrown in free of charge is a healthy dose of attitude that borders on arrogance. a group of us went for a late brunch on sunday may 13 and wanted to sit next to the window. simple request. the seats were empty (no reservation sign on the table) and restaurant had lots of other seating available and no line up at the door. when the waitress arrived to seat us, we politely told her our seating preference. she then asked a guy tending bar (i guess the floor manager) who told her no. she then told us "you are sitting there" and pointed to seats near the back of the restaurant. we were starving and between errands, so we did as we were told (although we the paying customers). i would have definitely complained, but we were starving and it would have made my brunch companions uncomfortable. the employees are arrogant. they have little respect for customers. the feeling given to customers is that you're lucky we let you eat here, so shut up and do as told. the food is then below average and the place is too loud to have an average conversation without raising your voice. avoid this place and go somewhere that respects their customers and where the male and female staff do not view themselves as doing you a favour! to sum up... the food is average and the staff lack respect for paying customers.