food good, service absent. the food andbeerare excellent. the problem is the semi-self serve format.
1. no silverware is provided unless requested, which can be difficult when crowded.
2. one napkin is provided, tucked under the serving tray. god help you if you need more, which is often since the burgers are very juicy (a good thing ruined).
3. no table service. you have to wait on line to order, you are given a number (hardee's style) and the food is brought to your table when ready. you are not asked if there's anything else since if you want to order something else, like desert, another appetizer, another beer, you have to wait on line again.
4. friday nights the place crowds up after 5:30pm. people who have ordered hover over tables staring at those eating, waiting to grab a table. very uncomfortable and creates a "get the hell out of here" attitude.