food good, process awful. i love the waffles at bruges, but i hate the service and the process of ordering. you order, then you wait ... you could wait for 5 minutes or you could wait for 25 minutes. if you order fries and a waffle, you will get the waffle in about 10 minutes (after standing in the sun outside waiting in confusion) then the fries will show up about 20 minutes later after your waffle is cold and hard. that was my experience anyway.
bruges has good food, but it needs to learn how to manage order so that you get your entire order at once without too much wait.