avelluto's italian delight

good italian. it's been a while since i've been here and not sure why! i love the pizza here. the medium size pizza is about 8 slices but the slices themselves are good size, depending on how it's cut. i also had the prosciutto balls and those were great as well. everything was fresh and tasty. cleanrestauranttoo.

best italian food in kc. i eat at thisrestaurantall the time. hands down this is the best italian food in kc and at reasonable prices. i travel all over the us and nobody has lasagna as good as theirs, nobody. if you're lucky, you'll happen to visit when they have one of their specialty dishes available. tonight was a yummy rice ball packed with very tender beef, cheeses, rice, and all sorts of yummy stuff. if that isn't enough, it's served on a bed of spicy zesty sauce and peas. this is the first time i've had that and i just couldn't believe how good it was. you won't be sorry if you try this restaurant.

i can't begin to tell you how much i love this place. i've been a loyal customer for 15 years. it's where i took my first date for crying out loud! but i have two complaints as of late. portion control is inconsistent at best. bottom line, i need more food for the price. and second, therestaurantwould be a lot better if the girl behind the register in the evenings wasn't such a disaster. you call in an order and you wait 20 minutes before your presence is even acknowledged. i love this place, always have and always will, but the need someone to bring order and consistency.

great food and service :). i have been a customer for years and italian delight has great food and great service! like the sign says in the restaurant, be nice or get out! :)

i have witnessed several times when a customer is rude or demanding to the workers and i sometimes understand when they are not friendly back. i have previously worked in the food service and have experienced customers who think they are better than you and are very demanding. but everytime i eat at italian delight i am friendly to them, so they are friendly to me. i don't get upset when things in therestaurantchanges (such as the way they make calzones and strombolis). that is the owner's decision. i'm not going to take it out on the workers. if i did have a problem, i would speak to the owner.

i go to therestaurantvery often so as a "regular" customer i would have to say that i have never had a bad experience. yes, it does get very hectic on fridays and saturdays, so they may not give you extra special attention. but if you need something, just ask. i suggest that if you do have a problem, speak to the owner because he will make sure something is done :)

if you have never been there, i sugget that you try it once. obviously people have had different experiences there, but the food really is very good. the price is also cheaper than most italian places. either way, people will always be going there even if you don't.

addendum to previous review.... regarding the parmesan, the lady did stop what she was doing and got us some more. i don't want to give the impression that she ignored us.


-----18 jun, 2010-----

overall poor experience. went here for the first time last night. i had read reviews on another site that seemed to shine a light on this place. first of all, the dude behind the register wasn't the least bit friendly (if the owner sees this, it was a guy with a mowhawk). in fact, it felt like he was one second away from telling us to go away. acted like we were inconveniencing him. and i've worked in restaurants in the past, so i make it a point to be very friendly torestaurantemployees. this guy was just miserable. we ordered garlic bread with cheese and a pizza. the food was okay. the parmesan on the table got us through two pieces of pizza and when we looked around to maybe grab one from another table, there wasn't any. i asked an employee for some more and again, no smile, no "i'll bring one right out", nothing. it's as if the employees are required to be unfriendly. the nicest guy in the place was the older black guy who brought us our garlic bread out. he actually smiled and treated us well.

i would give them the benefit of the doubt, but based on the reviews on this site, poor customer service is a common problem. and it's not the customer's job to tell them when there's a problem. from what i can tell, there's a problem with the entire staff (aside from the employee i previously mentioned) from the pizza maker to the busboys/girls.

the only way i would recommend this place is if you were just going to call in your order, pick it up, and go home. sorry if this seems rude, i'm just being honest. it was not a good experience.

have enjoyed for years, customer service sometimes an issue. the good: i highly recommend their veal parm sandwich. i think it is pretty much the best veal parm i've had. i also suggest you try their prosciutto balls, calzones, or the cold ham sandwich. i also really like their pizza, which is a new york/new jersey style. they offer a neapolitan crust option, which is nice for people who don't like a big doughy pizza.

the so-so: my husband and i have loved coming to avelluto's for years, but we do go less than we used to, because service tends to deteriorate on busy days, and can be spotty other times. part of it is their fault, part not. the physical layout of therestaurantmakes it tough and stressful for the staff to accommodate heavy customer volume on friday and saturday nights. and i think part of it is due to lack of organization or clear workflow for tasks like order taking and communicating where to stand. i haven't ever had a problem with staff members being unpleasant to me. they're just rushed the way thatrestaurantemployees get rushed sometimes when everything piles up.

but this is an example of what i mean: a few weeks ago i called twice on a weeknight to place a carryout order and was asked to hold on, did so for 3-5 minutes while listening to the register employee taking counter orders (must have set the handset down on the counter), and then was hung up on for my trouble...both times. i was disappointed, but wasn't willing to try again at that point.

so in that respect, i think there is room for improvement in the area of customer service. however, they make good food that is reasonably priced, and this place is owner-operated and their love for this business is obvious. i really like this place and i'm willing to forgive a lot even when the service bums me out occasionally.

i have been comint to thisrestaurantsince it first opened when i was in junior high. i love the pizza, mestball sandwich, mostaciolli, and the daily specials. if u r ever lucky enough to be there when they have wedding soup order it and take some home for later.

avelluto's italian delight is a semi-cafeteria stylerestaurantthat offers simple versions of pretty much any italian-american dish you could ever want. based on what i had heard, i expected someplace a little more dingy, but it is actually quite nice in