we went there today to have yum cha for lunch. the queue was somewhat 15 m long when we arrived. we waited patiently until our turn to get the table. one third of the restaurant was not used, tables were set, but lights were off. after we got the table, it took some times for us to be served, and while we were waiting, we thought that it would be nice that we helped ourselves with some forks and spoons as some of us don't do chopsticks. my manager went to pick up some forks and suddenly this rude woman in glasses and ponytails yelled on top of her voice from the other side of the room while she was setting up a table for my manager to just sit down and wait to be served. all eyes were on us as the restaurant was full of guests. we were so embarrassed as if we were criminals getting caught stealing something. then, after a while she came and asked what we needed.
towards the end of the 45 minute limit, the same rude woman came to our desk again, telling us rudely that our time is off. then, my manager who was finishing her last pieces of vegies and told her that we will be finishing soon. did not care about my manager's remark, she grabbed the dish and her chopsticks, plates and bowls. we were all aghast! why would a restaurant staff be so rude and has no manners at all??? is this the way vinh phat train their staff???
we know that this restaurant is famous, has nice food, but does that compensate the service? there are lots of people out there who has better manners and wants to work. if this woman has attitude issues, vinh phat management better act fast. we will come again next time, but we will not want this woman to serve us!
and just for your information, by 1.40 we were finishing, there was no one queueing for the table!