i now know why some reviews are peppered with management or owner complaints. we read some of thegoodreviews here about verducci, and decided to try it yesterday for lunch. the door was open, we walked in, and a guy behind the counter said: "we open at 4". we walked out, and again looked at the lunch menu hours posted to the right of the door that said that they were supposed to be open for lunch that very day. the person behind the counter made no explanation, apology, nothing. so, we left, went somewhere down the road and spent way more than we would have there, as we have no budget, and there are plenty of options in st. petersburg as far asgoodrestaurants with full bars that serve lunch. we will not return to verducci. i spent a bit of time in my long career working in the food business training managers for a large restaurant chain. one of the biggest problems i taught them about was customer service, and/or their lack of it if it existed. lots of restaurants that getgoodreviews don't understand why their business drops. in my experience, most every time, it's because of dysfunctional people skills in how to treat customers. this restaurant, from what i hear, has italians who came here from italy not too long ago. having been raised in an italian family, myself, i've repeatedly seen old world italians either not know how to deal with people skills regarding their customers, or on the other hand, get a fewgoodreviews and over think their reputation to the point of being arrogant until they drive their customers away, as no one is that good, and then you see a sign outside one day that says; "under new management". ! this restaurant needs a 101 lesson in how to communicate with people who take time to choose to drive there to spend money, when they don't realize how many other choices there are out there, and how people come and go in the restaurant business in "dime a dozen" fashion. they need an attitude adjustment, as well as a manager who knows how to treat and appreciate customers, or potential customers.