the latin grill

yes!! service is important.... i placed anorderfor pickup during lunch which was to be ready within 10 minutes. i arrive 15 minutes later, no one was at the register. the place is practically empty giving me the impression i would be served quickly. a server eventually appears and asks if i'm there for a pickup. i respond yes. they proceed to make coffee taking up a few more minutes and then go in the back to get myordertogether. they then process my credit card payment and place the receipt and pen in front of me and walk away. sheesh.... did not mean to interrupt their schedule with my business.

however, back at the office eating my lunch, i must say the food is great!!! even my co-worker had some of my lunch because it looked so yummy.

question is.... does the food outweigh the service?

if not pressed for time, i will certainly revisit.

worst service!!! rude managment!!. i called anorderin. once i got there, i was rushed out and didn't get a chance to check it. in the end, i have 2 of the 3 items i ordered and they're wrong. i called and a hispanic man that refused to give me his name was extremely rude. i am disputing the charge with my credit card company and will never go there again!!!!!! stay away!!!!!!!

bad customer service/food. we ordered food here. baked chicken, white rice black beans. i asked how long? they said 20 minutes.
when i arrived i was told the chicken was being made. i waited 45 minutes, to find out the chicken was stew chicken and the black beans were bland like they just poured them out of a can and added water. i was disappointed! won't eat there again. wontorderany more food from there.it is sad that spanish restaurants are so poorly managed, thus many businesses go out of business because of this.

cuban sandwiches. i work right around the corner and frequent the grill for lunch, usually get the lunch special with porkchops or chicken which is very good. the empanadas are small and not very flavorful. the cuban sandwich i had 2 times as an eat in and they were good but not the best. i did a to goorderand was extremely dissatisfied, the sandwiches were very soggy!! i thought it was a one time thing and again ordered cubans for staff, brought to the attention of the lady taking theorderon the phone. she apologized. i ordered again and the cubans were still soggy, the bread was not crunchy at all. i even asked her to extra press the sandwich. not many places in brandon by my job in teh evening can we get anything other than fast food. disappointed! :(

the latin grill in brandon (formerly known as the latin cafe 2000) has long been a dining destination for my family. we visited the old location for breakfast and would oftenordertheir pancakes and eggs. after the opening of the new location on john moore road, latin grill has vastly expanded their menu and added plenty of great things to the menu. one of my favorite items on the menu is their breakfast burrito. my first inclination when i read the words “breakfast burrito” on the menu is “ick”, but as it turns out the latin grill’s breakfast burrito is absolutely fantastic. they put tasty pieces of steak inside a burrito with egg and cheese. some people might consider it more of a brunch item, but regardless i thought it was great and the portion were huge for the price. i came starving and had to take half the burrito home. on my last visit i ordered latin grill’s steak sandwich with french fries and a malta india. the sandwich was great and completely filling and the fries were go