the latin grill

ok, let's get this out of the way now...thefoodis passable.  but the service...kills this place really.  we walked in at the same time as another couple and were quickly seated.  but, both of our parties sat there for over 10 minutes before we were even noticed.  my wife and i were just about to put the menus down and go to the recipe box, when we finally got attention.  the drinks came out and the bread with the dips...very good actually.  but, they brought my "tortilla" out as an omelet.  i was stationed in spain for over 3 years and i know what tortilla looks/tastes like...it's not an omelet.  so, i told the server and she wanted to agree with me and was embarrassed. 

after a long while and well after my wife finished her marginal medianoche sandwich, the tortilla came out.  it was ok, but i never even got the potatoes that were supposed to be on the side.  the server felt horrible and brought me some flan on the house to take home.  that was nice, but we won't be back again sadly.  it's a shame when the service outweighs your opinion of thefoodand dictates the future of your choices.

service at the latin grill. ,thefoodis very good i've had many of the items on the menu an enjoyed them all,the music and dancing on friday night were fun, the service is terrible long waits for attention ,even to pay i guess that's because theautomatic gratuity they add on i reccomend it to eaat but prepare service is terrible

yes!! service is important.... i placed an order for pickup during lunch which was to be ready within 10 minutes. i arrive 15 minutes later, no one was at the register. the place is practically empty giving me the impression i would be served quickly. a server eventually appears and asks if i'm there for a pickup. i respond yes. they proceed to make coffee taking up a few more minutes and then go in the back to get my order together. they then process my credit card payment and place the receipt and pen in front of me and walk away. sheesh.... did not mean to interrupt their schedule with my business.

however, back at the office eating my lunch, i must say thefoodis great!!! even my co-worker had some of my lunch because it looked so yummy.

question is.... does thefoodoutweigh the service?

if not pressed for time, i will certainly revisit.

retired. as i promised, i was there yesterday, thursday jan. 16 and i did not toticed any changes on the slow service. i had the shrimp mofongo and it was not any good. the sauce tasted like was made days ago perhaps weeks. once we were served the lady came once and then, once we were done she came back and did not mentioned anything about desserts. she drop the check and she did come back for at least ten minutes. i will not return to this place again. we will be looking for another cuban or puerto rican restaurant.


-----14 jan, 2014-----

retired. i must agree with the majority of the people about the service. these people should be better trained. sometimes, restaurants don't get repeat custumers because their service is not putting the customer first. i went there about two months ago and the service was very slow although there were not too many people. please make the service better by going back to the table periodically to check on customers and ask if they liked thefoodand what else they need. i will go back on thursday to give it another try, so be ready.

meh!. i went there for the first time saturday night. the service was extremely slow. thefoodwas so-so, and we didn't escape before the deafening music began. turn it down, people, did you know the sound is distorted because it's too loud?

the people we went with told us thefoodwas good the first time they went and bad the second. so i'd say it's inconsistent.

great food!!. fantasticfoodand presentation. very reasonable and very well servedfoodwith a very relaxed atmosphere!

really goodfoodand great portions, however service is so so slow. you have to wait forever to get yourfoodespecially on fridays. mangement should do something about it because they aee loosing cutomer because of this.

bad customer service/food. we orderedfoodhere. baked chicken, white rice black beans. i asked how long? they said 20 minutes.
when i arrived i was told the chicken was being made. i waited 45 minutes, to find out the chicken was stew chicken and the black beans were bland like they just poured them out of a can and added water. i was disappointed! won't eat there again. wont order any morefoodfrom there.it is sad that spanish restaurants are so poorly managed, thus many businesses go out of business because of this.

food was ok the service was lousy asked the waiter for a lemon never brought it while i waited for a time i had to asked another waitress to bring it. then had to wait forever for a refill and a box to takefoodhome and the place was basically empty. went on saturday 16th of february

latin grill rules! best breakfast in town. great deals for the money!foodis always great and service even better!

i have been frequenting latin grill for at least 5 years now, since it was called latin cafe 2000. thefoodand service are top notch. growing up in south florida, i have seen all kinds of cuban sandwiches and must say that theirs trumps them all. my favorites are the latin grill sandwich (a neat take on the trad cuban with sausage) and the ropa vieja. can't beat 'em!

totally worth it. my husband and i wanted to try something new one day so we went to the latin grill. service was not extremely great. but thefoodwas absolutely wonderful. we took the whole family with us that night and everyone enjoyed it. i absolutely loved the food, it reminded me of a little whole in the wall i used to ride my bike to in miami when i was a kid.

omg is sooooo good!!


-----05 jan, 2012-----

wow, wow, wow. i have to agree with the 4 out of 5 reviews. this places rocks. my wife asked me to pick up latin grillfoodtoday and when the i placed the order, they recommend i try there new devil crab. wow, i usually go to tampa, for those that know what place i'm talking about ;) but its just as good if not better. i also tried there milanesa and it was so good. had enough for dinner and lunch tomorrow. will be back and highly recommand this place.

love this place. i just ate here today, and i enjoyed all thefoodmy family and i ordered. the chef and what seems to be the owner was great and freindly. he recommend the grilled corn, omg it was amazing. he also recommended the churrassaco (don't know if i spelled it correctly) and the paella. my wife had the paella and i had the steak they were both delicious and my kids had the cubans and stuffed potato ball the size of a soft ball. i will be back soon.

friday night experience. my wife, mother, and i went to the latin grill for dinner, and boy! were we ever disappointed. there was only one other booth/table busy when we got there, and there were at least 6 servers standing around chatting, and joking with each other.
the service throughout the meal was pathetic, and the quality and presentation of thefoodwas very marginal. for instance i ordered a "chef's salad", and 20 minutes later the server brought a large bowl of lettuce strips that weren't chilled, the tomatoes were at best pale pink, the cheese looked like it had been sitting out for a very long time,as it was very crusty and dried out, and very difficult to cut up with a serrated knife that was furnished.
i also ordered soup, and when the server brought it i ask her for crackers, and her reply was they don't have crackers. what kind of restaurant, serves soup, and doesn't have crackers?