tonight was the exception. we have been enjoying sea salt since it opened. good food, good wine and beer choices, and a fun, busy, noisy place.
tonight, not so thrilled with the customer service side. the music was so loud that we and the others dining inside had to yell at each other to talk. when i asked, the guy behind the prep bar kindly turned it down. my husband went for another beer, and told the beer guy we appreciated their turning down the music, and he replied that he did not know how long that would last.
sure enough, 5 minutes later, it was even louder. i went up to ask the beer guy to turn it down, that i knew it wasgreatto have a happy kitchen crew, but we could not hear each other, and he did, and for a few minutes, we could talk.
and again, up it went. i asked a third guy to please turn it down at the point the kitchen started singing along loudly. we finished our meal and left.
i worked in restaurants for many years, both front of house and cooking. i get music in the kitchen. tonight's volume was the level you set for clean-up...crank it, clean and get outta there.
what really bothers me is that there was no sense that a paying customer was making a request; the kitchen staff turned it into an annoying game between themselves and a customer. or there was no staff communication that there was a problem out there. we simply wanted to enjoy our meal.
very disappointing.