unhappy experience. i was a regular customer of samurai sushi, i even knew the owners when they owned a restaurant back in davenport. i went in tonight with my family and ordered their "crab crunch roll". i was rather surprised to find my entirerollwas deep fried with a batter on the outside of the roll. i was very disapponted and ended up not eating it. i later suggested to our waiter that the owner clarify in their menu that is was indeed deep fried. i further requested for therollto be removed from my bill which was over $100 (therollwas $8)
the waiter went and asked for it to be removed from our bill, only to return explaining to me that in the menu it has an asterisk on it, which means that it is "cooked". i agreed, it was a crab roll, i expected it to be cooked, just not fried. the waiter went back to the owner again, only to return stating he was unable to deduct thatrollfrom our bill. the owner never came to our table to talk to me, even though i have been a customer of theirs for 8 years if you include the time in davenport. sadly, tonight was my last visit to their restaurant. i do not like my sushi to be deep fried, would have never ordered it had i known it was deep fried.
there are far too many sushi places in west des moines/des moines area to be treated the way we were. i ended up paying for something i would not eat. further, their sushi has never been great, nor their service. i usually only went their because i knew them back in davenport and tried to be a regular patron for them. my loyalty ment nothing to them, so i shall take my business and loyalty elsewhere.