sambuca 360

the only thing good about this place is the music. we came here for new years eve and what a mess. overbooked with not enough staff. servers were running around in the weeds all night. we paid for a pre fixed dinner that we had to order each course as it came. had to find our server twice so we could get our food fired. just really sad. and also a first ever dining experience ........our wine was brought to ourtableand not opened. server just left it with 2 glasses and walked off. i guess i was suppose to bring my own wine opener. had to wait in a line at the bar since we couldn't find our server to have it opened. completely managements fault. doesn't take a rocket scientist to figure out that you need extra servers on one of the busiest nights of the year for restaurants. there were also cstomers being over served and just trashed spilling drinks on the dance floor all night. i really want to love this place but its clear they just want to get as many people in there to make money and could care less about the experience . if you go there with just the expectations of listening to great music only and dont pay attention to the bad service and management then you should be fine. maybe on a regular weekend night its much better but i will never know because im not going back.

terrible service. we went there to enjoy a early dinner on the outside patio. after being seated we waited long for the waitress & finally ordered our drinks. the drinks never made it to ourtablemore people got seated and people that got there received their drinks until she finally realized it and got our drinks and never apologized for the wait. we ordered our food and waited over a hour and decided to finally leave. the waitress was very young inexperience and we never received any apology for the manager. just bad service all together on a sunday afternoon. walked over to mi cocina which what we should of done in the first place.

great food bad service. this was my first time to sambuca 360 and i've heard great things about them. but when i got to the front and requested atablethe hostess was so rude. she was talking over me and her tone was very sarcastic. being that she is a hostess, one of her priorities should be to greet the customer and assist them with what questions they have with a positive attitude. then she proceeded to assist me but gave the fakest laugh i've heard in a long time. if i knew her name i surely would post it. i hope her managers see this. service above all is what keeps people coming back. i can guarantee you sambuca will not see anymore of my dollars. prepared to be snubbed for a while.

horrible service!. my wife hosted a birthday dinner for me here with some friends the other night. she made reservations a week and a half in advance for 8 people and was told that we would be seated in a booth. my wife and i arrived at sambuca and asked for our reservation only to be told that we would have to wait until the rest of our party arrived. so, we went to the bar and had a few drinks. after the rest of our party arrived, they sat us at atablefor 4, but with 6 chairs. only 6 people showed up, so we should've had plenty of room, but no. not only that, but thetablewas right behind the hostess stand in the front of the restaurant. since it was obvious that there wasn't enough room for all of us to sit comfortably, we asked to be moved to a bigger table. we waited for a biggertableto be assembled and then sat down.

we ordered 3 appetizers and ordered several rounds of drinks. after those were finished, we ordered dinner and another round of drinks. while we were finishing eating, a "bouncer" came up to ourtableand told us that we would have to get up and that they were taking ourtableto make room for the dance floor. who puts a party of 6 people who had a reservation at atablethat has to be removed? apparently the intelligence of the staff here was that of a petting zoo (i'm referring to the animals). anyway, we told the bouncer that we had reservations and he said that he didn't care and he was coming back to take our table. we asked to speak to the manager and also went back to the hostess to figure out what was going on. the hostess gave us a buzzer to let us know when we could be re-seated. keep in mind that we're in the middle of dinner!

the "manager" comes to us and complains to us that we cursed his "bouncer" and that this was "just policy". no one at ourtablewas cursing anyone and no one ever mentioned this "policy" beforehand. at that point, we canceled the rest of our orders and asked for the bill. on our way out, we asked to speak to the manager again and we got a completely different person. we asked if there were two managers and he said, "no." so, we were lied to as well. the real manager had nothing to offer except, "sorry about your luck" and a shrug of his shoulders. obviously, this restaurant/bar does not care about its customers. we will never be returning. there are far too many places in the dfw area that offer better food, better service, and better atmosphere.

on another note, you might be wondering about the food. most of the items on the menu contain shrimp. i love shrimp, so i was looking forward to it, but the waitress informed us that they were out of shrimp, so we would need to order something else. the food was nothing to brag about. i've had better.

and for the comments about cougar town, sambuca 360 is it! if you're on the prowl for a cougar, look no further! your hunt is over!

horrible experience. i want to say that i honestly just had the most horrible dining experience i have ever had. we went to celebrate my brothers birthday tonight and were literally told to leave our table. we were never told that we would have to leave ourtableat any point until one of the sambuca "bouncers" came to us and rudely told all of us to move. our waitress never mentioned anything about this the entire night. in fact, she continuously told us to take our time that there was no hurry. we ordered drinks, another round, appetizers, dinner, and then were told to move from someone we had not seen the entire night. there was never a warning that we needed to leave ourtablebecause of the band. we also had called ahead and made reservations for eight people and then were given atablefor six right by the door. they moved us to thetablethat we were later asked to leave. by the way we had already ordered another round of drinks, had just finished eating and were wanting to order dessert for my brothers birthday. obviously, when we were asked to leave our table, we canceled our round and waited at anothertableso that we could actually pay our bill. on top of everything else they didn't send a manager to us they sent an assistant who then proceeded to accuse us of harassing the "bouncer". my friends and i have never been treated so rudely at a restaurant and we will not be returning to sambuca 360 in plano, tx ever again. i am very dissatisfied with the treatment that we received and am shocked that on top of everything else we were the ones being accused of being rude.

truly unsatisfied.