location is great- nice summer air, good band playing, but very disorganized. i called to request a table for saturday night, in the middle, right in front of our friends who were playing in the band on the patio. i was told we had to have 6 people to reserve a table. i told them we had 6 people in our party. when we arrived-the only "table" was right in the middle in front of the band with a reserved sign on it. i ask the server if this was indeed our table. he went to check. he came back and told us to sit down and handed us menu's. we no sooner sat down and another female server told us that we had to move -that the table was reserved for someone else and that we had to have 6 people for a reservation. i advise her that we did(3 others were on their way) and that i had made a reservation for the same place. she said someone "reserved" the table earlier in the week but it didn't get written down??????
when the other party arrived for the "reserved table"-there were only 2 of them. eventually another couple came. they got a reserved table for 4 but repeatedly told us it had to be 6??????
we were then ushered to the far back to a picnic table. the 6 of us , all large adults, sat down with no backs for support, the bench seat was split in 1/2 and one side 2" higher than the other. the server then said she would move us when another table cleared.
when a table did clear- we had to wait and ask several times to get it wiped off. had to ask for silverware etc.
service was poor. very disorganized. food took about 50 minutes to get, a couple of us went to the bar to get ice tea, and drinks because we couldn't get a server-3 of them were standing atend of the bar inside the door talking?
everything was slow and people didn't seem to know what they were doing. the tea was that awful stuff that comes in a container that everyone else got rid of in the many years ago. it was one thing after another with service. we had a couple different servers trying to deliver a salad to our table at different times of the night that we repeatedly said wasn't ours.
the servers all seemed inexperienced and not sure what to do or where they should be. most of the food was ok, although my tacos were cold as they brought them to the table while i waited patiently for drinks at the bar that took too long.
after all the food was served, there seemed to be a bit more attention to service-as far as drinks were concerned.
i was charged different prices for the same drink.
this place needs a good business manager and trained staff. communication seems to be a problem also.
and for the record we did not seat ourselves, i called in a reservation, the server went to check and told us to be seated, we had 6 people- unlike the party of 4 who were given the reserved table.
i don't think they understand the importance of their customers to their business.