russillo's pizza and gelato

good food, terrible service. ordering a drink from the bar? better get ready to wait. it looks like there is only 1 person that can make drinks/pour beer. the service is slow and they do not hesitate to tack on an extra gratuity if you have 6 or more.
food is good for yakima, but not stellar. may choose to visit another restaurant if we weren't so limited.

it's been wonderful being at russillo's. i've read some truly bad reviews and it saddens me. there has been so many changes to russillo's. all new staff and new management. the owners lonnie and myrna are great and they not only care for their staff, they care for their customers as well. we have great new dishes and pizzas.

wow!. i was completely amazed by the 3' pizza and it was completely wonderful all the way through. 2 fed our entire baseball team & parents....what a wonderful atmosphere & the personal service is nothing like i've ever seen in yakima!

bastinelli is a genuis!. i remember when this was owned by brandon russel and they never had anything on the menu when you ordered something.

however, mike bastinelli has turned this place around and made it into a one of the best restaurants in town. the gelato is fabulous! i also love their pasta and salads. i kind of wish they would add more italian cuisine on the menu but that's not really a big deal.

is there an "i want to like it" button?. russillo's has a great location in track 29 with good outdoor seating, so it would be a wonderful place to go for a relaxing outdoor meal with friends. the trouble is that the service is consistently subpar...it's not as though they don't try, it's more like this is where all the brand-new servers with no restaurant experience work. splitting checks can have disastrous consequences (particularly if you have a time crunch or are doing anything other than splitting in half), drinks get forgotten multiple times in one visit, orders are wrong...all of those freshman mistakes that shouldn't be happening at an established restaurant. the food is about $3 overpriced for what you get, and the quality is still inconsistent between visits. i really want to come here and have a great time! but russillo's still has some polishing of the basics to do first.

on top of brandon russell being an absolute loser and scam artist it wouldn't surprise me if he didn't steal the recipes from some old lady or the ingredients out of her house! horrible person. hope yakima kicks him out soon! absolute trash!

friends please be advised the owner of this establishment does not pay his bills he's a mean cruel person to his employees and management staff he degrades women he is scandalous and runs a fraudulent company he has issues with plumbing that reflect on your health but he does not address them.
he is not up to code on health issues. he contracts work to be done and will not pay you for your time and or materials. he uses vulgar language and immaturity to try to get away with not paying. lonnie davis is a shame to our hard working businesses.

i have been here twice. i will not go back. first time the food was tasteless and the wait staff was awful. was told by the coffee shop next door they had hired back original chef and food quality came up

not even factual. it's over priced and tasteless. both time my i felt sick the next day. both time the staff was awful. the second time they ran out of garlic. really you can't go to the grocery store 3 blocks away and get garlic?

the nail that shit their coffin was the rude wait staff refusing to let a service dog a comply a disabled person. it was clear the dog was for service. it had on the right vest to identify. and the staff was very rude to the dog owners. i hope they report them to the ada.

$23.78 for a 12" meat lovers pizza, 1 lemonade, 1 cup of coffee and "2 canolis". the pizza was paper thin. the "2 canolis" were actually 1 canoli cut in half. there was no offer of any refills for the beverages. the pizza tasted pretty good but was a ripoff for what you get. the waitress never told us what the specials were even though she told the people behind us after we had ordered. the whole time we ate our food the staff stood around at the hostess station gossiping and staring at us. very rude and uncomfortable. it seems like this place is staffed by a bunch of teenagers run amuck. our waitress seemed to be the only person doing anything. everyone else just stood around shooting the breeze. it took 25 minutes to make a small pizza and the place was empty. i would hate to experience this place during a rush (if most of the customers haven't been run off yet). i'm guessing the only rush they get is when the staff's other teenage buddies show up to freeload food. if this place goes under it is the owners fault for not reining in all their young workers.

absolutely terrible service. i think the pizza here is pretty good, but lately the service i've received on take-out orders has been totally sub-par. last night was the absolute worst. i ordered over the phone and was told my pizza would take 15-20 minutes. i arrived about 25 minutes after i ordered and the girl who helped me said there was no order from "joe." i could order a pizza though if i wanted one. right. it must be my mistake because i routinely walk in to pizzerias pretending i called in an order under my name and expecting the order to be ready. i politely advised the girl that i ordered the pizza nearly half an hour ago and that i was told it would be ready.

she then called the other girl working over to the hostess stand, who confirmed that she indeed took my order over the phone and that somehow the order was not entered into their system and relayed back to the kitchen. i heard a "whoops," but the girl who took my order never even acknowledged my existence. okay. everyone makes mistakes and i'm willing to accept that fact of life. the girl who made the mistake is young and she must just be learning. the other girl who initially didn't believe i had ordered a pizza told me that the pizza would be ready in ten minutes and that instead of a 16 inch, they'd give me an 18 inch.

the problem was there was no apology at all and the offer of a bigger pizza wasn't really a consolation. if i wanted an 18 inch i would have ordered one. the younger girl's boyfriend? (each time she passed him, they exchanged words) was lounging in the seating area for customers with his feet plopped up on the bench, so there was really no good place for any actual paying customer to sit. rather than offer me a seat in the dining room, i was left awkwardly standing at the hostess stand until i took the initiative to sit down at a dining room table to wait for my pizza. 20+ minutes later without so much as an offer of a glass of water from either server, i hear the kitchen call out the order and see a pizza box sitting under the heat lamps. i wait a full five minutes with my pizza in the window for one of the two girls to retrieve it. no dice. they couldn't be bothered, nor could the kitchen staff be bothered to remind them there was a hot order up... you know, the order they had totally screwed up. i see each of the two girls pass the window where the pizza sits at least twice during these five minutes, grabbing water to refill the glasses of their seated customers or fiddling with other side work. the younger girl even had a short conversation with her boyfriend.

fed up, i walk to the kitchen, confirm it's my pizza sitting in the window more than an hour after i ordered it and forty minutes after it was supposed to be ready, and i grab it and walk out of the restaurant. until i hear the management of this restaurant have fixed their personnel problems and have taught their staff to be courteous and act professionally i will not return. it must be really embarrassing to manage/own such a poorly run restaurant.

russillo's is frozen garbage.... food is not homemade. frozen pizza dough. staff is not concerned with customers. horrible bartender. how can a place claim to be homemade, when everything comes out of a bag? isn't that lying to the customer? the owner has no integrity to lie to the public. this is the worst pizza/italian place i have ever been to. avoid russillo's pizza.

eat somewhere else! where to start? smokey , loud, back room with a humming cooler. the server was struggling and seemed to know nothing " let me check" she forgot napkins and silverware. the food was over priced..caprese had no balsamic / olive oil. "they ran out" really? it was just terrible food with terrible service !

service is slow and panicked. forgets basics like silverware. food was below expectations. prosciutto in neck tie sandwich was too salty to finish. bread was soggy. noisy with little kids at lunch time. it's a pizza joint, i guess. that would explain it.

wonderful atmosphere with decent service. would recomend the yakima ale and iron horse irish death crafted brews, nice flavor. the cement shoe sandwich was flavorful and filling. the ravioli tasted frozen but the marinara sauce was excellent. disappointed with the dinner salad, lettuce was brown and wilted. overall a nice dining experience for a weekend tour.

the pizza crust was light and crunchy perfect, needed a little more cheese. and the salad and cheesy bread great. the service was awesome loved the server he had a great saying ( for sure no worries ) . i highly recommend this place for everyone to try.