ragazzi italian kitchen & bar

reservations mean nothing. i had a 7:30 pm reservation for two, myself and my wife. when we arrived it was very crowded but the hostess would ask each arriving party if they had a reservation or not. if not, then you would have a 1 to 1-1/2 hour wait.
we sat and waited for about 20 minutes. other parties arrived and waited also, but one couple arrived well after us and greeted the seatingmanagerwith hugs, handshakes and laughter. they obviously knew each other well.
about ten minutes later, this couple is being seated !! after another 20 minutes, i informed the hostess and then themanagerwhat had just happened. he responded that he apologized for the delay and would seat us right now. i responded that that wasn't the issue. he had taken his buddy and companion well ahead of all the other p customers. he again apologized and offered us each a free drink or appetizer to make up for the long wait. he still didn't get it.
this seatingmanagerneeds to get his act together and respect the advance reservations made by his customers. he needs to stop letting his pals ahead of the line ,doing this right in front of waiting customers, basically saying to all the others,, 'they count and you don't.' we were finally seated at 8:30 p.m. for a 7:30 reservation.

we don't want free handouts offered to us for calling attention to inappropriate behavior on the part of this manager. we simply want thismanagerto treat all customers fairly and to act in a professional manner.

this was most likely our last visit to ragazzi. so disappointing. while the staff is great and the owner andmanagerare present and responsive the kitchen just doesn't deliver. the stracciatella is less than mediocre, the pasta, while filling, is not good enough to take home. and most disappointing of all was the panna cotta. they really need to go back to the cookbooks for this. that was really the icing on the cake for me, after spending over $100 on dinner, i realized this is just not worth it.

such a disappointing experience. first, even though we had a reservation, it still took us 45 minutes to be seated after our reservation time. second, they charged $1 for ice for a drink at the bar (who does that??). third, had purchased a deal through livinf social that they wouldn't accept. i explicitly made sure there wasn't an exclusion for holidays on it before i bought it (we came for valentine's day) and there wasn't. they claimed that the deal excluded specials and valentines day was a "special day". finally, when we finally were seated, it was near the door. the table across from us opened up (because ironically an angry patron got up and left) and we asked themanagerif we could be moved. he said yes, but 10 minutes later another couple was seated by the hostess. when we explained that we were told we could be moved there, she response that the owner told her to seat them there. italian restaurants are a dime a dozen on long island, this is one that will never have our business again.

dont bother. food not so great, themanagerbrian is arrogant , order was wrong, and didnt pack everything in doggie bag. waste of an eve.