ive been there 6 times this past year, it's been bad 5 out of 6.. i can't figure out why people keep saying how great this place is...having a "different gastro-pub" style menu does not equate to being great. i have been there with friends, on a date, and with a work meeting: terrible service in the bar area, terrible attitude by the bar staff, brought up an issue to the managers attention about my food sitting on the side getting cold for a full 5 minutes before being served and was promptly dismissed with a "we'll take care of it", barely an apology and honestly seemed like i was bothering her with the issue. ridiculous. my friends and i have now been back a handful of times, we keep trying to give this place the benefit of the doubt, but i give up.
max'sburgerin west hartford center is 10 times better for the price and atmosphere, the counter'sburgermuch better quality, i'd even go so far as saying mcladden's menu is better than this place. you want to be treated with respect and have a quality meal at a bar try the half door, you'll thank me...don't believe the hype, this place and it's burgers are average at best, i work for a big company in the area and tell everyone i know the same thing, and most have agreed with me...