yummyfoodneed new help!. as a rule i don't comment on a forum like this until i've been at least twice. i've been to pane twice and at the risk of sounding like repeat of the other comments thefoodis great but wow the employees just don't care. coming from a family who owned a restaurant for 35+ years and relied on the younger crowd and smaller per ticket than chef boyce's other 3 restaurants, i know good help can be hard to find, but these guys are running your customers off.
the first time i was in was for lunch and my husband and i each ordered a pizza because i have an issue with gluten (or it has an issue with me). simple enough, but it took us 15 minutes to place the order and another 30 minutes to get it. the restaurant was not busy, only one other table of 2 in there and they already had their food. the servers and kitchen staff were all hanging out in the open kitchen joking around and being generally unproductive. when thefooddid arrive it was good, the gluten free crust was much better than the other 2 available in town and it was crisp! yay!! my husband said his pizza was good as well, he prefers a thicker crust, but said it had a good flavor and the toppings were generous and tasty. the unique combination of toppings is one of the allures of the restaurant, i loved my mona lisa! when i complimented the server on the gluten free crust i was told that they would also do a calzone with the crust, i may have squeeed.
the temptation of the gluten free calzone brought me back a for a second visit 2 weeks later, this time with a pasta loving friend of mine. this time on our arrival we were seated and our drink order was taken immediately but we then relocated to the counter in front of the open kitchen for the entertainment factor and the warmth, the air conditioning works well in there on a hot day! (not a bad thing) i ordered my much anticipated calzone and my friend ordered her baked ravioli and we proceeded to chat and watch the goings on of the kitchen (aka the entertainment). i recognized several of the front of house staff from my previous visit and now watched them joke and flirt with the kitchen staff and hang out in the office while one lone member of the kitchen staff prepared lunch for my friend and i, a party of 8, a party of 4 and a party of 2. he finally said something to one of his co-workers who joined him his endeavor to get people fed. when ourfoodarrived it was as expected, very good. my calzone had a nice crisp shell with a yummy gooey creamy cheesy middle and was twice what i could possibly eat. my friend thoroughly enjoyed her ravioli although i suspect that they were not house made? not sure on this one as i couldn't taste due to that damn gluten thing but i should note that the menu advises they have gluten free pasta. once we had finished our meal it took us another 10 minutes to politely catch the attention of someone....anyone...to get our check and a drink refill. i could have done it faster but she wouldn't let me holler across the pass thru ;)
if you have time for a leisurely lunch i would highly recommend pane but if you're in a hurry, maybe not, at least until they fix the service problem.