our place restaurant

horrible food and horrible service!!!. a while back, i heard some positive things about the food at this restaurant, so i thought i'd go try it out for myself, this morning. what a huge disappointment!!! it took me forever to get my food, and when i did get my food, it was cold (the cheese on the omelet had even hardened on top) and probably because it was sitting for a long while before it was brought to me, the waitress was not good either! i specificallyaskedher if i could "substitute" (not add) one of the veggies for another veggie on my omelet, without being charged extra, because i am allergic to the one that came with the omelet. she stated yes! however, i was charged for the substitution and i was charged full price for my entire meal, even though i had already clearly conveyed how dissatisfied i was with my meal, to the female management person, i assume she is probably a manager, but not sure. she offered to remake my breakfast, but as i told her, i had to leave soon to make it to my appointment in time. why would they even need to remake a dish if it was made right to begin with, right?!! my point exactly!! honestly, the omelet and the entire breakfast (with the flat diet pepsi) is something you can get at the supermarket, a cheap frozen entree, as that is exactly the quality of food that i received! awful and really bad quality!!!! no, i would not recommend this place!! yuk!!

not going back...asked for a side of biscuits with my dinner plate (includes rolls) she only brought the rolls out whenaskedabout biscuits she said shed have to charge me for them, which i already knew they would. so she took my rolls away even whenbthey came with my plate. they got my sides wrong also , waitress never came back until food was out (15min);

bad decision. wanted breakfast for lunch today, a co-worker and went to our place,
my co-worker does not eat meat, she ordered the texas waffle special, sheaskedsince she did not want the meat to substitue with hash browns, was told she could not do that and still charged for hash browns (should have ordered the meat and threw it away since she had to pay for it) i think this is very unprofessional when meat is much higher than potatoes that you are slinging on almost every other plate. this is the only restaurant i have been to you could not substitute. will not be back

nope. went there yesterday & had the worst service ever. i've both worked in & had friends in the service industry so i not only know how to be polite to a server but also how hard it can be. that being said, there was no reason for the almost completely absent character of our server, jaimie. my boyfriend & i were polite, we smiled, & said please & thank you upon her taking our order. she was very short with us in terms of attitude & had an almost sarcastic tone. after that, we pretty much did not exist. another server brought us our food, which i know is common in just about all restaurants, but jaimie never once checked in on us. the only time she came by was to ask if we wanted more tea & i think she only did that because she was passing out tea to the two neighboring tables. she was all over the two tables next to us but neveraskedhow our food was or if we needed anything. she came over to tend to one of them &, in the process of talking to them, half turned & dropped our check on the table without a word. when we were seated there was still a tip on the table from the previous customers; one dollar. we both initially thought that was rude & felt bad for her but her service later proved that a dollar was generous. she did not get any tip from us. the portions also seem about half the size they were a year ago. i've really wanted to like this place & this last trip was the fourth & final visit. first visit was great, second visit the waitress brought my boyfriend's drink out by holding it with her finger inside of the rim of the cup. that same visit my meatloaf was ice cold & the mashed potatoes had the texture & flavor of clay. third visit proved that the fried okra is straight out of a bag. bought a banana cream pie that time as well & it only had about a quarter inch custard on the bottom & about five inches of whipped cream on top. we will not be back in the future nor we will recommend this place to anyone.

awful-nothing worth the wait. after hearing so much hype, and seeing the place packed everyday, decided to get there early and give it a try. we were one of the few fortunate ones that did not have to wait, we were promptly seated, and after about 10 minutes someoneaskedif anyone took our drink order, no, she took our order, coffee. beware, coffee arrives in dark blue mugs, and is so weak one container of creamer made it white, not just lightened. ok, finding decent coffee in burleson is hard, so can by pass that, she did bring a glass of water, which adds a point in their favor. menu is the same as the porch in old town burleson, so ordered my stand by favorite southern scramble, biscuits, hash browns, scrambled eggs and sausage gravy, price is 1.00 higher than the porch. my breakfast companion ordered the ham and cheese omelet. people were seated behind us, and beside us, their food arrived, they ate (both tables) and left, still no food. finally the waitress stopped by and said that she would check on our order, 10 minutes later she brings out food. i have to say that it did look good, the gravy was perfectly seasoned, but that is the best i can say for my breakfast. the hash browns were basically mashed potatoes, the biscuits were raw and doughy, the scrambled eggs were way overcooked and hard, but the worst part was that the potatoes were full of bell peppers. i love bell peppers when i order them, i am not a fan of them with white cream gravy. my companionaskedthat i taste her omelet and tell her what i tasted, i took a fork full, and popped it in my mouth expecting to taste egg, cheese and ham, as i chewed i tasted nothing....i looked at her questioningly, and she said nothing right? i agreed and tried another bite, again nothing, no taste whatsoever. what do you have to do to make ham, eggs and cheese taste like nothing? well i could not get past the raw biscuits with mashed potatoes piled on them, so was ready to pay and get out of there, but my friend who is more outspoken than iaskedfor the manager, she explained that her breakfast tasted of nothing, and he said "well" then he looked at my uneaten plate and said yours too? i said no, i could not eat raw biscuits with mashed potatoes on them, with bell peppers. he proceeded to tell me that there are no bell peppers on there, and insisted even when i pulled one out to show him, he waved his hand in the air and said whatever, and walked off. the waitress brought our checks over and when my friend protested not even a credit for the coffee, she said that the manager said that he did not care if we came back or not. so here are another two that will not be back, i will continue going to the porch, better food and better staff, without the waiting. beware nothing here is worth the wait!!!