my previous rating was a 5, i'm retracting my 5 and replacing it with a 1.5. they are only getting a 1.5 because the sushi is good quality.
food is good quality, delivery takes forever and service is hit or miss. we have ordered for delivery weekly for the past two and a half years, spending a decent amount every week. when ordering, they will quote "45 minutes to 60 minutes maximum" delivery time, orders show up after 80-90 minutes and usually items are forgotten at the restaurant (usually equals every second or third order). they charge an exorbitant amount for replacing a soy sauce for a sesame sauce ($3, it's not like we're getting both sauces). they discourage ordering online even though they offer the service, simply because they do not want to pay the fee to menu.ca (they have said this to us several times). their only saving grace is they have pretty good sushi. unfortunately, that is hard to find in ottawa.
old review:
best sushi in ottawa. best quality, best taste, very fresh. largest selection of rolls to cater to a lot of different tastes. the only issues we've had is logistical issues with delivery: forgotten credit card machine, forgotten sauces or rolls. they are always quick to correct the mistakes and are pleasant to deal with. we order from them weekly on various days and at varying times of day, thequalityis always consistent.