won't go again. had dinner for 3 at the norman on saturday night. in norman-speak, this means 2 people sit and have a drink (and save a table) while 1 person lines up for 30 mins to order for the group. or... 1 person holds the table while 2 people line up for 30 mins to order for the group.
then when the entree is ready you must go to the counter and pick it up.
then when the mains are ready you must go up to the counter and pick them up.
then you go to the bar, wait, order and get your drinks.
zero service is not acceptable for me at this price point.
-----13 oct, 2010-----
meat lover. i love going to the norman for the steak. it's consistently good meat cooked well (almost always), and the accompaniments work. i guess that's why they've been doing the same for lots and lots of years!
what i don't like is the cattle-like line up to order your steaks. often the line can take more than 30 mins which is not ideal when you have gone to dinner to catch up with friends or celebrate an event. and then you have to go and collect your meal when it's done. i know it's a pub, but when you're paying $30+ for a steak, some service would be nice.