no service. i have been to the norman twice an on both occasions the food was ok. (not great, just ok) what really annoys me is the fact that you have to line up, in my case for 20 minutes last time i was there to then have to get up again to collect you steaks. i totally have to agree with brizsuz, for the price you are paying you really shouldn't have to get your own meal. the wait staff was there, (standing around, looking bored) they even served us drinks, yet, we had to get up an get our ow meals, doesn't really make sense to me.