norman hotel

we went to the norman hotel for father's day and had an great time. it was very very busy and waiting 55min for our meal (which we were not phased with as we were expecting such a wait with the amount of people there.

when we received our meals we were very pleased with the steaks - the boys were thoroughly impressed and smiled with every bite - they commented on how juicy they were and how well it was cooked. unfortunately, the same couldn't be said with the caesar salad. there was barely anything on the plate and i went home hungry. it was probably one of the worst caesar salads i have eaten in quite a long time.
one other hiccup of the night occurred when we were ordering our meals. at one point the older cashier started to yell at the other younger cashier for an error occurring at her register. this was followed by the cashier turning her back on the confused employee and announcing, 'stupid girl get away from me.' we were really taken aback at the comments made, especially in front of patrons and my heart felt terrible for the younger employee who was spoken to very rudely - she looked quite upset.

all in all, and after a couple of hiccups, we did have an enjoyable father's day dinner - and as this is my fathers favourite steak hotel, we will be returning. i have learnt my lesson to stick to steaks at the norman hotel instead of a less than adequate caesar salad.

first time at the norman, staff friendly. the main focus is naturally on the meat  so i sort of expected a smallish side. i ordered the rump with salad and baked potato with the bacon sauce, and a $5 side of coleslaw. instead got a serve of coleslaw on my plate with the potato. no salad. so they gave me a salad as a side instead. all parts of the meal were nice. the venue is also quite pleasant to be in.

been to norman hotel multiple times and it has become a family favourite (used to be breakfast creek hotel). find the hotel a lot more comfortable in terms of ambience, inside area spacious, service good, steaks are delicious with tasty idaho potato. only negative is they dont give enough sauce/gravy on their steaks, but i just ask for more from the kitchen and they always give a separate side of sauce with no issues or cost. all in all, fantastic food and great venue

best steak i've had in a while. great service. the sauce on the buffalo wings is awesome. well worth the money! friendly atmosphere. the beer is cold and plenty to choose from. it's no wonder the place is busy.

like a big country pub !

good steaks , ok selection of beer.

no table service but that's fine with me.

very family friendly which is nice

surprising that such an expensive restaurant doesn't have table service.. steak was alright, reasonable price for the good portion, great atmosphere. i had such high expectations for the steak but it was just ok

they look good, i'd really want to try it some day, i guess whenever i visit there i'm hitting you guys :d i just hope it's all good when i come :p

we are regular customers and have eaten here over 25 times as a group . i believe there has been a change of ownership . well we went last week and were shocked . one steak was inedible and so chewy , my fish was bland small and dry .we always used to order a bowl of the chilli sauce and it came in a bowl ...now we get a tiny plastic container 30 mm across .  we got a refund for the steak . if the new owners are reading this ...what have you done to this once great steak place ...its on the slide . although we were disappointed the kilpatrick oysters , yes are fantastic . get your act together and bring back the quality meat from 2013/ 14 . regular diners group

meal with a side of parking fine!. hi norman hotel. last night myself and two others had dinner at your restaurant. we tried parking in your carpark but it was full so, like we have done previously, we parked in the street behind. we paid your 15% surcharge for a public holiday and received pork ribs that were quite dry but decent steak...we left your restaurant feeling okay.

however, when we got to our car we had a $85 parking fine!! unfortunately we were unaware of the game at the gabba and missed the sign! then it clicked! no wonder we couldn't get a park, everyone from the gabba had taken your restaurant parks because the restaurant certainly wasn't full!

i went back to your restaurant and spoke to andrew with suggestions on how i think this situation could be avoided. andrew was apologetic however he was defensive and i do not feel he listened to my advice! i also have a few more suggestions. as your restaurant is in the gabba area i think you have a responsibility to your customers to protect then from this fine so here are some simple suggestions:

1. you need to hire someone who's sole job is to make sure only norman customers park in your carpark - makes sense doesn't it!? how else will you get customers?

2. you could have a sign at all entrances reminding is it's game day and to not park in the streets because of the 15minute rule! pretty easy to do right?

3. your cash register staff could politely add 'just a reminder, make sure you haven't parked in the streets because it's 15minute parking limit' would that be nice of them and free!

i think you should do all three of these suggestions every single game day. you can bet i will not be returning to your restaurant in fear of another $85 fine because i can't park in your car park! i'm sure i am not alone in saying this.

not for vegetarians. regardless of some negative urban spoon reviews we though we would still give it a go as some local freinds had previous good experiences.
staff were very friendly and helpful.
drinks and food were ready on good time.
i had the large eye fillet (medium rare ) which was cooked exactly as requested. i recommend anyone ordering steak check the chart on display when ordering to confirm their expectations match the levels of rare on the chart.
one meal was incorrect so the chef apologised for the mistake and cooked the correct order straight away. this took less than 10 minutes which wasn't a problem for us.
will be happy to return to the normam when next in qld.

norman hotel rib fillet & chilli sauce. had large rib fillet steak, medium rare with chilli sauce. i have had this steak and sauce on many previous occasions and was extremely happy. today (7/1/15) i was extremely disappointed the steak cooked correctly but was very tuff. i left some on plate. the hotel must have changed chef or chilli sauce recipe because this sauce had no chilli taste or heat. if you order chilli sauce you want to taste chilli. the large rib fillet steak cost $35.00. i would not have the chilli sauce again until they changed the recipe back to previous recipe

the system here is typical pub style where you order from the counter and take a buzzer to the table which tells you when to collect your meal. drinks are served by wait staff circulating the room. it works well and keeps the crowd moving, although they do warn of delays on busy nights. our steaks arrived in good time on a friday night.

beers & steak. perfect.. great selection of beers on tap and awesome selection of steaks too! you can watch your steak being cooked which is pretty cool. rib on the bone all the way! the thing i love about the norman over other steak places are the sauces. literally the best mushroom sauce and the best chilli sauce in the world, i usually get extra on the side and just eat it with my bread roll! so good.. oh and they have the probably the best kilpatrick oysters in brisbane!! the garlic bread was pretty yummy too. the restaurant also has a big carpark out the back. the only bad thing about this place is that it's so busy on friday & saturday nights!! which kind of reflects how good it is i guess.. definitely prefer going on weekdays or sunday nights

meh. ordered steak medium rare was verging on raw. staff were attentive but as far as what you pay for steak it's not worth it. sides were ordinary as well.

over priced, rude and not cooked. just visited the normans hotel was very disappointed as we had to return two meals (eye fillet steakes) to be cooked medium and a second meal was not cooked adequately twice and eventually requested a refund from a very rude manager. will not return any time soon for the overpriced steak and poor level of service. it does not surprise me the amount of negative reviews on it was about this particular place. i am shocked and baffled how the remain in business