"hello!
thanks for the email. i will put you down on july 5th at 6:30 for 3 people.
good health and wishes to you all.
m's pub
402-342-2550
mspubomaha.com"
that is the email i reviewed from marta at m's pub confirming our reservation to celebrate my brides 50th birthday.
imagine our surprise when we showed up at 6:15 tonight, dressed up to locked doors and chairs on the tables.
what gross incompetence. what an embarrassment to have staff who don't even know what days you are open.
your response is "i'm sorry, this is why i don't like email reservations."
you. took. the. reservation. via. email.
this is not my fault.
it is not my fault that we had to wait 45 minutes at upstream for a table. it's not my fault that my bride sat at her booth with tears in her eyes.
it is yours.
your offer of "come back and i'll buy you a meal." is empty. why would i ever trust you again? there are too many opportunities for good food out there to waste it with incompetence and empty platitudes.
i hope that someday someone marta loves deeply has a special moment ruined for them and she feels this helpless.
we are not powerful people by any means; but we do
have many connections and will let executives at us bank, sanford children's hospital, avera cancer institute, the many bands we know crew for playing at the slowdown, wrestlers coming in for wwe shows and any talent coming in for o' con to avoid m's like the plague.
it's not going to hurt them. they will still turn over the dining room multiple times and have 90 minute waits when they are open, but it will do our hearts good to know that people in our circle won't be supporting incompetence.
shane gerlach