i like it but....service and food are everything. and they failed miserably today.....service was terrible from server to busser to hostess... we had 1:00 pm reservation, received food at 2:00 p.m. apps were good but slow and too much time in between. i ordered med well mayan burger that was presented blood red including the bun, server presented the wrong drink, no one spoke to us or made eye contact to any of us....we were seated directly in front of stations and had to ask for refills, help with the food and the check-- no offer of the desserts, let alone any special preps for the day.. i had invited foodies from cleveland, oh and was very embarressed by the experience. the mayan stew needed salt which we couldn't find a server/hostess/busser/anybody to bring the other items lacked something but better service would have changed the experience. the place, at late lunch time is very loud (they were busy, good for them!) but they not only missed the marks -- we will not visit again soon.
-----29 sep, 2014-----
i like it but....service and food are everything. and they failed miserably today.....service was terrible from server to busser to hostess... we had 1:00 pm reservation, received food at 2:00 p.m. apps were good but slow and too much time in between. i ordered med well mayan burger that was presented blood red including the bun, server presented the wrong drink, no one spoke to us or made eye contact to any of us....we were seated directly in front of stations and had to ask for refills, help with the food and the check-- no offer of the desserts, let alone any special preps for the day.. i had invited foodies from cleveland, oh and was very embarressed by the experience. the mayan stew needed salt which we couldn't find a server/hostess/busser/anybody to bring the other items lacked something but better service would h. the place at late lunch time is very loud (they were busy, good for them!) but they not only missed the marks -- we will not visit again.